frustrated_advanced_user

20 Topics

Speed problems : SOLVED ! More than likely Windows 10 default settings here's a tip that works
1st off - I'm a 16+ year Cox customer andthought I'd sharea success to my speed problems - I've been watching my speeds for several months - I'ma windows 10 preview participant and notice after every install my internet speeds were being "nerfed or adjusted according to windows defaults . After countless tweaks ,router resets and hours upon hours on the phone with Cox Customer service I discover this page. https://redacted.tv/2017/12/20/win10guide/This guideIfollowed to the letter and wow this fix my speed problems I hope it will help you. I'm on Fiber and upon 1st install I was get 920 up and 930 down I haveover 50 results over a period of 4 months and recently varying from 300 down/500 up to 600 Download/689 up after doing all the tweaks on the link I'm getting http://www.speedtest.net/my-result/d/e8a29822-6b35-418c-b7df-0ac7a8702703better than when I first got Giga-blast. WARNING : some of these settings are "REGEDIT" registry tweaks. If your not familiar or comfortable just Find someone who is or use the http://www.speedguide.net/files/TCPOptimizer.exe and use the setting post on theweb page … You'll be happy you did http://www.speedtest.net/my-result/d/fc478f04-884e-4856-890d-e429aafcb9b6
Wdogg
7 years ago Place Internet
6.5KViews
0likes
0Comments
Daily outages in my area. UNACCEPTABLE
There are daily internet outages in my area (92026) this is unacceptable! I need to work remotely and with 0.5Mbps upload speeds, it is impossible. I pay for 300 down/ 30 up speeds and rarely reach those speeds AND NO it's not my modem and I refuse to reboot the darn thing again! So far I have not seen any credit applied to my account for the lack of service or any notice of when the issues are going to be resolved permanently. You guys are pushing me to get ATT more every day and I hate ATT but this is just wrong. Get it together COX!!!!.
jcastaner1
5 years ago Place Internet
6.2KViews
0likes
30Comments
Rejected messages
It appears the new spam filtering service Cox is using (cloudfilter.net) is blocking a lot of valid mail. I would like to know where our individual portals and addressbooks are that we can configure our own whitelists and to be able to see what messages are being rejected. It is one thing to be identify a message as spam, and another thing entirely to reject them without notification. I have mail senders from a good number of places and since my mail volume has dropped by over 75%, it is quite safe to assume the spam aggressiveness thresholds are set quite high as well as are the bulk sender identifiers and anti-spoofing features. While you claim to not whitelist senders, you do need to provide your users the ability to do so. No doing so means you are censoring email Also, it is poor form to put a like to review changes and then have it error out. http://postmaster.cox.net/confluence/display/postmaster/Error+Codes If you are going to implement such a service you should become a lot more responsive with corrective actions. I am now on my second day waiting for an answer on my ticket with Tier 2, and third day with the actual issue at large.
Phuhque
6 years ago Place Internet
5.7KViews
0likes
7Comments
Intermittent disconnects and packet loss
Hello, Issue: Issue 1: Every few minutes or so I get 1-3% packet loss. Sometimes it can go up to 20%, but this usually only happens 1-2 times a day. Issue 2: My internet will drop connection. There is no trigger for this. It happens any time. The odd thing is that when the internet drops, I can still hear my friends talking on discord. I cannot speak back to them, but I will be able to listen to their conversation while I wait for discord to drop me for disconnect issues. It's almost as if my packets being received are coming in fine, while the packets trying to leave are getting lost. When the internet goes out, all the Wi-Fi and ethernet connections disconnect as well. I know this because, my wife's ethernet connected computer disconnects, and the PlayStation on Wi-Fi disconnects. Also, my phone disconnects. None of the lights on the modem change. The internet usually comes back on 1-2 minutes later, but this happens frequently. Usually around every 30 minutes.If I run a tracert to google.com it says that the Destination host is unreachable. My setup: I have a Motorola Gigabyte modem with Docsys 3.0. That is connected to a UBNT Edgerouter X Router (Firmware is up to date), the router is connected to a TL-SG1210P switch, and the switch is connected to an access point for Wi-Fi and 2 computers. The Coaxial is directly connected from the tap to the modem. No splitting. The Coaxial cable has been completely replaced by a Cox technician, and tested for assurance. What has been done: I have had two different technicians come to my house and confirm that the node that feeds internet to the neighborhood is malfunctioning. The first technician setup a test that would check the node directly and report back any problems. She found tons of issues, and put in a work order to fix the node. The node was reported "serviced" in November. The packet loss issues started coming back, and with each day they worsen. The technician has since ghosted me, and will not respond to my recurring issues. The packet loss used to be consistent and around 15-50% loss. Since the node has been service, the issue has lessoned, but still persists. Before this, I had a DIFFERENT technician who didn't understand what packet loss was, but at least believed there was an issue because my upload speed was almost 0. He hooked up his monitor to my modem directly; the problem persisted. I kept trying to convince him that the problem lies with the node, but he didn't understand. I had him switch my modem out for a cox modem to prove to him that it wasn't my modem. The problem still persisted. We hooked my modem back up, and I took him outside to check the line feeding into the tap for my house. The problem persisted. We scoured through my neighborhood, and found the node that distributes internet to everyone, and hooked DIRECTLY into the node. The problem persisted. He called his superior, and the superior said he will have to send a specialist out to service the node, because there is something wrong with it. When the problems started to arise again in December, I tried to contact the technician who left me a work number, but they didn't respond. I tried calling Cox again, and they wanted to send out ANOTHER technician. I cancelled, because I've already been through this loop many times, and if the problem isn't occurring when they show up, then they will say that everything is fine.I am also afraid of getting another incompetent technician. I am willing to jump through some more hoops for technicians if they need more clarification on the issues. Let me know what you would like me to do. Thank you.
Solved
NokyX
4 years ago Place Internet
4.1KViews
2likes
9Comments
Panoramic Wifi Dropping or Not Connecting to devices
We've had the same Modem for 6+ years along with a router (only 2ish years old), and were experience some slow connection speeds so we decided to call COX to update the modem. After getting our new Panoramic wifi modem today around 4pm, and we immediately started running into issues. At first the wifi wouldn't connect to anything, but after about 2 hours we got the modem up and running only to have the internet continually drop in and out with the issue resolving itself without any need to physically reset the modem (though we have reset the modem numerous times throughout the last few hours just to get this far). After getting the wifi to work I ran several speed tests to see if all this trouble was really worth it - it was not. My 6+ year old modem was giving me a 35-40 mbps, and my brand new panoramic modem/router is now giving me 28 mbps at best. Mind you I'm paying for 150 mbps, so this is no where near what I should be getting (especially from using COX's own modem/router). Not only is our speed slower, but now it appears that not all devices can connect to the network. I work from home and our son does online classes from home, so having a stable internet is very crucial for our every day. I'm not sure why upgrading to a new modem would be worse than using a modem from 6+ years ago, but nonetheless this appears to be the case. I would almost like to just use my old COX modem that I can use with my own router and get a better more stable connection with. At least then I'll know I can rely on my terrible internet, rather than hope and pray for a long enough stable connection to do any real work on. Let me also be clear that this is all been done in the same room as the Modem/Router with nothing in the way or blocking it. Using a LAN connection is NOT a solution as that does not solve the Wifi issue. And the inability to obtain an internet connection on some devices is not solved by either a device reboot or a modem reboot, as both have been done repeatedly. I can't even find the "hidden" devices from the online modem connection site under "Devices not connected".
m_wellner1
5 years ago Place Internet
3.1KViews
1like
4Comments
Unstable Internet and Packet Loss (8 Months)
I have been dealing with this issue for coming up on 8 months now. I called back in January about massive packet loss. The rep I spoke to basically said that it could be the modem. I did not believe this to be an issue but decided to look up the modem I had at the time and found out that it had a Puma 6 chipset which can cause issues with online games and other issues, so I decided I might as well replace it anyway. Went out the next day and spent a little over $200 on a new modem. Called and got it updated to my account and still experiencing the same issues. At this time I then start experiencing issues with internet outages and unstable internet connections. Mostly my upload will not be consistent and will eventually just zero out and lose connection but running a speed test will show that I am still getting about 30mbs up. This mostly happened at night until early morning until around 9AM then go back to being mostly fine throughout the day. I call again and they suggest sending a service tech out. The tech comes and tests my hardware and finds no problems but suggested replacing the line in the wall and that could be the issue. Issues is still not resolved. Call again and they send another service tech out and again is not able to replicate issues since they come after the issue clears up. They suggest replacing the line that runs from the house to the box in the front yard. Ok. They replace this and still the issue is happening. I consult with a friend that now lives in Germany that does live streaming for a living and told me that he dealt with this exact same issue before he moved and told me that it is a problem with the node and I will need to keep calling and harassing Cox until they come out and fix it because getting them to escalate anything is a pain. At this time I notice that there have been multiple Cox trucks out in my area by my house just down the street over the months and have had 2 internet outages completely that Cox was aware of. I have had other techs out at least 1 per month at this point. I call Cox again and tell them that I am still experiencing the same issues but now the issue is starting to get worse because it is happening earlier in the day. They tell me again that they need to send another service tech out. I tell them that they have already sent multiple to the house and they never find anything or do anything that makes any difference and want to get this escalated and taken care of and that they need to come look at the node. The rep informs me that the only way that they can get this escalated to someone that can come look at the node is to have 3 service techs out within the same month and that the service tech needs to be the one to escalate it to that point. They schedule the tech to come out again and he says that he does see the packet loss and was working with someone in "engineering"? (I believe that was the department he said) and that he would get this escalated and that they should be reaching out to me within 24-48 hours. 2 Days go by and I have not heard anything from Cox. I call them to get the details on if they have come out and was told that they have come out but wasn't told what they had done. I let a few days go by and still experiencing issues. The internet is worse than ever. My connection is not stable at all. My upload will fluctuate constantly and will eventually 0 out and just give up. Packet loss is worse that ever upwards of 50-60 percent. I call Cox again and ask to speak to a manager. She tries to get me to tell her what is going on but I do not want to have to repeat myself to her then the manager. I then have to tell her what is going on and that I need to get this issue resolved. She sounds like she is consulting with someone on her end since she is pausing a lot and then tells me that she will get the issue escalated with her supervisor's help. 2 more days go by and I don't hear anything from Cox. I call Cox again and demand to speak to a manager. I get to a manager and explain everything that I have been going through. I tell her that I called and was told that my issue was getting escalated and that there should be a ticket for it. The manager tells me that they opened the wrong type of ticket and that the escalation had been cancelled. I do not have her name but this manager was very nice and professional and actually sounded like she knew what she was talking about. She got my issue escalated and scheduled them to come look at the node FINALLY and the tech was out the next day. I even saw the tech and know where the node is now. A week goes by and within this week it seems that everything has been resolved. Some packet loss here and there but Its nothing terrible like it was. Upload was solid as well and no issues. Then all the sudden everything starts coming back. Upload is completely unreliable and unstable. Again the upload will completely zero out and just give up and packet loss is back. The issues I am experiencing are happening all the time now. The packet loss is constantly happening and the upload is never stable. I work from home and upload very large files and do streaming on the side. The files I upload will time out and eventually fail and streaming is constantly dropping frames and will eventually disconnect from Twitch. I call again and inform them that the issue is happening again. I have to explain everything to a rep and am told that they will get my issue escalated. I ask to speak to manager/supervisor. They transfer me over and the supervisor tells me that the previous rep is now getting it escalated and should be here on Monday 7/29/2019 and that I will not have to be home for this. Today is 7/29/2019 and at 6:30PM I have not noticed any Cox truck down my street and they did not leave a thing on my door letting me know that service was done. I call Cox for an update and speak to a rep that informs me that a ticket was open but can not inform me when they will be out and was scheduled for today. I hang up because that is not an acceptable answer. I call again and ask to a supervisor/manager. (I know at this point that Cox's Tier 1 reps are almost worthless and cannot get the information you need for anything you follow up with) The supervisor explains to me that they opened a ticket that will go no where because they are not able to escalate tickets to that department. The rep I spoke with is Brittany 6773. She informed me that to get this properly escalated that she needs to send a service tech out. I tell her I do not want any service techs to come to my house anymore because they do nothing and they typically say they do not see an issue. She informs me that she will re-open the ticket I had before when they came and looked at the node and will follow up with me tomorrow. I am now waiting for this to see if it eventually goes through. My experience with Cox has been completely miserable. It has been 8 months and I am still dealing with the same issues and nothing has been resolved. They have only credited me $100 dollars which doesn't even cover a full month and all I have is internet service. I pay $86 per month and another $50 a month for their unlimited data plan. Which Cox should not be limiting data in the first place. I have been lied to 2 times and have been told that an issue was escalated and will be taken care of to find out that the ticket was escalated to the wrong department. I have had MULTIPLE techs come to my house to do basically nothing because anything they do does not effect the issue in anyway. I have called and had to explain my situation so many times to these reps and supervisors which always try to up sale to a higher plan or a business account which even if I did it is still going through the same node and will still be experiencing the same issues.I have also been told that they can not credit me anything until the work gets done and the issue is resolved which I know they are not going to credit me the last 8 months of the same issue. I am completely at a loss at this point and do not know what else to do to get Cox to fix this issue with the packet loss and unstable connection. I am extremely frustrated and thinking at this point of just switching to Century Link and seeing if their lower speed connection will at least be stable enough for me to use my internet... I have lost so much time and I am sure have cost COX quite a bit of money to have all these techs sent out and take up the time speaking to reps on the phone but they do not seem to care about their customers. I have to deal with someone different every time I call them and explain my situation to them every time. COX has not helped me with my issues with their service and at this point do not believe they will.
Khasanti
6 years ago Place Internet
2.7KViews
0likes
5Comments
You're Not Crazy It's Happening To Everyone
I can't read one more. I can't read one more post that says, "my modem drops dozens of times a day, and comes back up minutes later, sometimes it's unusable for HOURS, I've rebooted, and reset, and refreshed, and I've replaced ALL of my equipment, I've called Cox dozens of times, techs have visited my house over and over, and it's STILL HAPPENING, EVERY DAY." It's not a user-end issue, and I can't believe that with ALL OF THESE IDENTICAL REPORTS (and you can add mine - identical), that Cox is just plum mystified (and always, EXTREMELY RETICENT TO ISSUE ANY KIND OF CREDIT FOR THEIR BREACH OF CONTRACT). It's too much. That's enough. The Federal Communications Commission is there to protect consumers from this fraud and abuse, and by God, I'll be calling on them to do so. Investigative journalists live to expose greed and corruption, and the lack of antitrust measures governing utilities like Cox is fertilizer for the kind of stink Cox gives you for hundreds of dollars a month. So anyway, does anyone have any suggestions, he asked rhetorically. (incidentally, the sheer VOLUME of tags, crowd-sourced, shows where the stakeholders are:)
FedUpWithCoxIsA
4 years ago Place Internet
2.3KViews
4likes
3Comments
Internet intermittent service
Hello, I have been having my internet drop like clockwork anywhere from 10am est to 1pm est. Someone please help me understand why is it that I pay $100.00 a month for internet delivered via cable and for some reason it is constantly dropping. As many of your customers are in a telework situation, this is clearly an unacceptable situation. I have had my router replaced and contacted customer service several times only to have my account credited. A credit does not solve my issue, as myself and my spouse rely on this service for our careers. The service has been so terrible I would fire Cox if it didn't have a MONOPOLY on my area. Please, please help me understand why my service is constantly interrupted for seemingly no reason at all. Worse, my neighbors whom all receive service from the same distribution box have been having similar issues, and have been filing complaints. If this continues to happen I will be forced to cancel my subscription to Cox and acquire a mobile hot spot device from one of your competitors. I will then encourage my entire community to do the same, as they have all had the same issue.
coxisawful
5 years ago Place Internet
2.3KViews
0likes
10Comments
Possibly Misbehaving Upstream Node
For about a week now I have been having fairly large packet loss (anywhere from 10-70% depending on time of day) at an upstream node from me (currently 10.39.0.1, strange to me that this is a private block /8 address but I am unfamiliar with Cox's network internal structure). I would be happy to provide any additional information deemed necessary. The event logs in my router (C7800, hardware version V1.07, firmware version V3.01.38) shows nothing interesting. Here are the results of some ping targets (via PingPlotter Pro with a packet size of 56 bytes) over approximately the last 24 hours (I can share the data set and use other packet sizes if requested): Home Router/Modem combo (direct gigabit wired connection): Target Name: 192.168.0.1 IP: 192.168.0.1 Date/Time: 4/17/2018 6:08:09 PM - 4/17/2018 6:18:09 PM Hop Sent PL% Min Max Avg Host Name / [IP] 1 979 0 0.01 3.00 1.27 192.168.0.1 [192.168.0.1] First Hop out (potential problem child): Target Name: 10.39.0.1 IP: 10.39.0.1 Date/Time: 4/17/2018 6:16:13 PM - 4/17/2018 6:26:13 PM Hop Sent PL% Min Max Avg Host Name / [IP] 1 1024 95 0.41 2.76 1.28 192.168.0.1[192.168.0.1] 2 1026 71 8.07 397.28 102.04 10.39.0.1 [10.39.0.1] Google's DNS Server (8.8.8.8): Target Name: 8.8.8.8 IP: 8.8.8.8 Date/Time: 4/17/2018 6:17:06 PM - 4/17/2018 6:27:06 PM Hop Sent PL% Min Max Avg Host Name / [IP] 1 1029 99 0.30 1.57 1.20 192.168.0.1[192.168.0.1] 2 1031 83 8.00 432.13 124.31 10.39.0.1 [10.39.0.1] 3 1032 11 6.81 576.41 75.55 100.127.73.186 [100.127.73.186] 4 1032 14 6.99 422.23 76.36 100.120.100.10 [100.120.100.10] 5 1033 13 18.24 579.26 83.72 langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 6 1033 20 18.21 575.27 83.96 72.215.224.175 [72.215.224.175] 7 1029 100 0 0 0 [-] 8 1031 24 21.17 569.80 90.73 108.170.234.214 [108.170.234.214] 9 1032 18 18.30 563.42 81.47 216.239.50.161 [216.239.50.161] 10 1032 13 19.50 454.68 86.73 8.8.8.8 [8.8.8.8] Cloudflare's DNS server (1.1.1.1): Target Name: 1.1.1.1 IP: 1.1.1.1 Date/Time: 4/17/2018 6:17:35 PM - 4/17/2018 6:27:35 PM Hop Sent PL% Min Max Avg Host Name / [IP] 1 1034 95 0.54 2.91 1.33 192.168.0.1[192.168.0.1] 2 1036 47 5.12 418.66 92.10 10.39.0.1 [10.39.0.1] 3 1037 10 9.00 415.94 72.61 100.127.73.186 [100.127.73.186] 4 1037 11 8.19 455.00 75.12 100.120.100.10 [100.120.100.10] 5 1037 12 18.05 427.10 85.07 68.1.4.252 [68.1.4.252] 6 1037 12 19.16 454.03 84.33 141.101.72.254 [141.101.72.254] 7 1037 10 18.01 439.66 83.25 1.1.1.1 [1.1.1.1] Level 3 DNS Server (4.2.2.1): Target Name: 4.2.2.1 IP: 4.2.2.1 Date/Time: 4/17/2018 6:18:37 PM - 4/17/2018 6:28:37 PM Hop Sent PL% Min Max Avg Host Name / [IP] 1 1032 95 1.00 1.82 1.26 192.168.0.1[192.168.0.1] 2 1033 68 4.42 578.59 94.86 10.39.0.1 [10.39.0.1] 3 1035 19 9.08 570.79 76.02 100.127.73.184 [100.127.73.184] 4 1036 17 7.95 564.64 73.30 100.120.100.6 [100.120.100.6] 5 1032 73 7.70 561.20 76.57 lag-194.bear1.Phoenix1.Level3.net [4.31.188.61] 6 1036 14 16.29 566.77 77.09 ae-1-60.edge3.LosAngeles1.Level3.net [4.69.144.9] 7 1036 20 17.03 665.52 80.13 ae-1-60.edge3.LosAngeles1.Level3.net [4.69.144.9] 8 1036 20 15.37 599.05 85.11 4.2.2.1 [4.2.2.1] Blizzard HOTS US West Server (24.105.62.129): Target Name: 24.105.30.129 IP: 24.105.30.129 Date/Time: 4/17/2018 6:20:20 PM - 4/17/2018 6:30:20 PM Hop Sent PL% Min Max Avg Host Name / [IP] 1 1032 96 0.60 2.63 1.34 192.168.0.1[192.168.0.1] 2 1034 48 9.34 560.44 109.70 10.39.0.1 [10.39.0.1] 3 1036 12 9.82 556.88 84.02 100.127.73.186 [100.127.73.186] 4 1036 12 9.68 551.84 83.77 100.120.100.10 [100.120.100.10] 5 1036 16 20.03 559.19 92.80 68.1.4.252 [68.1.4.252] 6 1036 13 18.49 553.85 90.69 70.191.61.10 [70.191.61.10] 7 1036 19 18.68 546.57 94.46 ae1-br02-eqla1.blizzardonline.net [137.221.68.35] 8 1036 13 19.88 541.03 88.65 be2-pe01-eqla1.blizzardonline.net [137.221.68.71] 9 1036 16 18.60 586.50 96.50 24.105.30.129 [24.105.30.129] www.google.com (ipv6): Target Name: www.google.com IP: 2607:f8b0:4006:812::2004 Date/Time: 4/17/2018 6:20:35 PM - 4/17/2018 6:30:35 PM Hop Sent PL% Min Max Avg Host Name / [IP] 1 1035 42 0.35 2.92 1.34 2600:8800:1486:d800:b2b9:8aff:feb0:d3b2 [2600:8800:1486:d800:b2b9:8aff:feb0:d3b2] 2 1036 23 5.28 849.72 120.99 2600:8800:14ff:ffff::1111 [2600:8800:14ff:ffff::1111] 3 1033 60 9.19 429.34 65.39 2001:578:801:fffc:300::38 [2001:578:801:fffc:300::38] 4 1036 10 6.24 435.20 70.85 2001:578:900:4::2 [2001:578:900:4::2] 5 416 10 19.43 411.38 90.35 2001:578:1:0:172:17:249:33 [2001:578:1:0:172:17:249:33] 6 416 9 19.64 379.80 85.90 2001:578:20:a100::7:1 [2001:578:20:a100::7:1] 7 416 9 18.35 375.06 83.47 2607:f8b0:8000:202::1:1 [2607:f8b0:8000:202::1:1] 8 416 9 19.53 467.06 83.68 2001:4860:0:1::2da [2001:4860:0:1::2da] 9 416 9 19.00 462.27 85.14 2001:4860:0:1110::14 [2001:4860:0:1110::14] 10 416 9 19.16 457.19 90.16 2001:4860::c:4000:de3d [2001:4860::c:4000:de3d] 11 416 9 45.26 478.49 116.68 2001:4860::c:4000:d20a [2001:4860::c:4000:d20a] 12 416 9 52.36 478.25 125.70 2001:4860::8:0:ca26 [2001:4860::8:0:ca26] 13 416 9 78.97 499.98 148.55 2001:4860::c:4000:d29f [2001:4860::c:4000:d29f] 14 416 9 77.00 583.96 147.57 2001:4860::c:4001:29de [2001:4860::c:4001:29de] 15 413 58 78.15 488.96 138.00 2001:4860::1:4001:21a [2001:4860::1:4001:21a] 16 416 9 79.62 573.91 142.89 2001:4860:0:1::210b [2001:4860:0:1::210b] 17 1029 9 75.72 520.19 137.74 www.google.com [2607:f8b0:4006:812::2004] www.amazon.com (ipv4): Target Name: www.amazon.com IP: 184.24.124.204 Date/Time: 4/17/2018 6:21:04 PM - 4/17/2018 6:31:04 PM Hop Sent PL% Min Max Avg Host Name / [IP] 1 1032 80 0.01 3.12 1.28 192.168.0.1[192.168.0.1] 2 1032 33 4.83 481.53 85.15 10.39.0.1 [10.39.0.1] 3 494 11 10.26 476.98 78.95 100.127.73.184 [100.127.73.184] 4 494 11 9.26 471.72 77.35 100.120.100.6 [100.120.100.6] 5 494 11 8.71 464.65 76.11 chndbbrc01-pos0200.rd.ph.cox.net [68.1.0.153] 6 1033 9 5.99 491.70 77.44 www.amazon.com [184.24.124.204] AWSEC2 US east (34.192.0.54): Target Name: 34.192.0.54 IP: 34.192.0.54 Date/Time: 4/17/2018 6:23:30 PM - 4/17/2018 6:33:30 PM Hop Sent PL% Min Max Avg Host Name / [IP] 1 1030 95 0.66 2.01 1.29 192.168.0.1[192.168.0.1] 2 1031 65 4.00 528.73 112.42 10.39.0.1 [10.39.0.1] 3 1034 16 7.52 525.28 77.40 100.127.73.186 [100.127.73.186] 4 1034 18 9.15 519.96 79.19 100.120.100.10 [100.120.100.10] 5 1034 14 27.74 538.68 93.58 dalsbprj02-ae1.0.rd.dl.cox.net [68.1.5.140] 6 1034 19 30.84 521.05 96.85 72.21.221.204 [72.21.221.204] 7 1034 18 33.88 546.31 108.29 176.32.125.152 [176.32.125.152] 8 1034 18 25.35 521.00 94.53 176.32.125.157 [176.32.125.157] 9 1030 100 0 0 0 [-] 10 432 18 65.97 447.22 133.12 54.239.46.6 [54.239.46.6] 11 432 15 66.00 541.63 128.13 54.239.42.141 [54.239.42.141] 12 1030 100 0 0 0 [-] 13 404 18 71.40 544.77 152.13 54.239.111.144 [54.239.111.144] 14 1030 100 0 0 0 [-] 15 406 22 64.68 555.19 139.48 52.93.27.41 [52.93.27.41] 16 507 25 65.58 484.58 129.68 52.93.26.162 [52.93.26.162] 17 528 23 63.63 516.76 132.53 52.93.26.146 [52.93.26.146] 18 1030 100 0 0 0 [-] 19 1030 100 0 0 0 [-] 20 1030 100 0 0 0 [-] 21 1030 100 0 0 0 [-] 22 1030 100 0 0 0 [-] 23 1033 18 63.44 508.77 126.77 34.192.0.54 [34.192.0.54] AWS EC2 US West (50.18.56.1): Target Name: 50.18.56.1 IP: 50.18.56.1 Date/Time: 4/17/2018 6:24:14 PM - 4/17/2018 6:34:14 PM Hop Sent PL% Min Max Avg Host Name / [IP] 1 1031 88 0.28 1.61 1.28 192.168.0.1[192.168.0.1] 2 1034 34 4.77 408.39 81.77 10.39.0.1 [10.39.0.1] 3 1034 15 8.70 433.27 75.73 100.127.73.184 [100.127.73.184] 4 1034 15 7.98 428.22 75.03 100.120.100.6 [100.120.100.6] 5 1033 24 20.00 435.99 92.32 langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 6 1034 19 18.57 437.91 87.76 52.95.218.216 [52.95.218.216] 7 1030 91 38.12 291.11 81.92 54.239.102.18 [54.239.102.18] 8 1029 100 0 0 0 [-] 9 1034 28 25.35 432.04 93.47 54.239.42.147 [54.239.42.147] 10 1029 100 0 0 0 [-] 11 1034 29 26.39 413.00 91.70 54.240.242.58 [54.240.242.58] 12 1033 27 26.31 484.91 91.98 54.240.242.49 [54.240.242.49] 13 925 30 29.76 522.84 94.82 54.240.242.108 [54.240.242.108] 14 924 29 26.26 518.58 92.45 54.240.242.127 [54.240.242.127] 15 1033 23 25.90 514.73 90.04 205.251.229.158 [205.251.229.158] 16 1029 100 0 0 0 [-] 17 1029 100 0 0 0 [-] 18 1029 100 0 0 0 [-] 19 1029 100 0 0 0 [-] 20 1029 100 0 0 0 [-] 21 1029 100 0 0 0 [-] 22 1029 100 0 0 0 [-] 23 1029 100 0 0 0 [-] 24 1034 21 27.99 439.00 94.58 50.18.56.1 [50.18.56.1] Cable Connection information: <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectabables 1 Locked QAM256 41 405000000 Hz -3.9 dBmV 38.3 dB 48 0 2 Locked QAM256 1 783000000 Hz -3.0 dBmV 37.4 dB 114 207 3 Locked QAM256 2 789000000 Hz -3.3 dBmV 38.2 dB 141 216 4 Locked QAM256 3 795000000 Hz -3.4 dBmV 38.2 dB 194 247 5 Locked QAM256 4 801000000 Hz -2.6 dBmV 37.8 dB 154 271 6 Locked QAM256 9 831000000 Hz -3.0 dBmV 37.6 dB 321 638 7 Locked QAM256 10 837000000 Hz -2.6 dBmV 37.8 dB 288 712 8 Locked QAM256 11 843000000 Hz -3.0 dBmV 38.0 dB 264 749 9 Locked QAM256 12 849000000 Hz -3.3 dBmV 37.9 dB 363 770 10 Locked QAM256 17 879000000 Hz -3.3 dBmV 37.7 dB 729 1388 11 Locked QAM256 18 885000000 Hz -3.9 dBmV 37.8 dB 768 1611 12 Locked QAM256 19 891000000 Hz -4.1 dBmV 37.7 dB 808 1776 13 Locked QAM256 20 897000000 Hz -3.3 dBmV 38.0 dB 791 1925 14 Locked QAM256 21 903000000 Hz -3.2 dBmV 37.8 dB 883 2031 15 Locked QAM256 22 909000000 Hz -3.6 dBmV 37.7 dB 843 2301 16 Locked QAM256 25 927000000 Hz -3.8 dBmV 37.7 dB 1042 2641 17 Locked QAM256 26 933000000 Hz -3.6 dBmV 37.6 dB 1050 2772 18 Locked QAM256 27 939000000 Hz -3.4 dBmV 37.7 dB 1074 2836 19 Locked QAM256 28 945000000 Hz -3.7 dBmV 37.6 dB 1086 2993 20 Locked QAM256 29 951000000 Hz -4.4 dBmV 37.4 dB 1120 2964 21 Locked QAM256 30 957000000 Hz -4.6 dBmV 37.5 dB 1014 2956 22 Locked QAM256 33 357000000 Hz -3.7 dBmV 38.7 dB 47 0 23 Locked QAM256 34 363000000 Hz -3.9 dBmV 38.6 dB 55 0 24 Locked QAM256 35 369000000 Hz -4.3 dBmV 38.5 dB 52 0 25 Locked QAM256 36 375000000 Hz -4.5 dBmV 38.4 dB 48 0 26 Locked QAM256 37 381000000 Hz -4.4 dBmV 38.4 dB 50 0 27 Locked QAM256 38 387000000 Hz -4.3 dBmV 38.3 dB 53 0 28 Locked QAM256 42 411000000 Hz -4.6 dBmV 38.1 dB 49 0 29 Locked QAM256 43 417000000 Hz -5.0 dBmV 38.0 dB 47 0 30 Locked QAM256 44 423000000 Hz -4.5 dBmV 38.0 dB 44 0 31 Locked QAM256 45 429000000 Hz -4.4 dBmV 38.2 dB 45 0 32 Locked QAM256 46 435000000 Hz -4.5 dBmV 38.0 dB 44 0 <tabindex=-1>Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 41.3 dBmV 2 Locked ATDMA 1 2560 Ksym/sec 18400000 Hz 38.3 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 39.0 dBmV 4 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 40.8 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV <tabindex=-1>Downstream OFDM Channels Channel Channel ID Indicator Subcarrier Zero Frequency Active Subcarrier Number Range Total Codewords Uncorrectable Codewords 1 159 Non-Primary 203600000 Hz 1126 ~ 2969 3220659348 0 2 0 Other 0 Hz 0 ~ 0 0 0 <tabindex=-1>Upstream OFDMA Channels Channel UpstreamIsMuted Ranging Status Subcarrier Zero Frequency Active Subcarrier Number Range Symbols Per Frame Tx Power 1 Other 0 Hz 0 ~ 0 0 0 dBmV 2 Other 0 Hz 0 ~ 0 0 0 dBmV
Yonderway
7 years ago Place Internet
2.2KViews
0likes
1Comment
Frequent Packet Loss with no support
I've been having issues with Cox ever since moving across town. My packet loss and the variation of my ping is unreal. I've had a tech come out to look and we've ruled out the connections within the home are the issue. I purchased a brand new modem so that Cox would get off my case about it being my modem, and I am still experiencing the same problems. I have several tracerouts and log files of continuous pings to show the packet loss and latency variations. I see some as soon as the second and third hop. This issue is beginning to consume most of my day, and it's really frustrating. My speculation is that it's a oversaturated node issue, just hoping to get some answers and a resolution. If that doesn't work, I'm off to file an informal complaint, then formal, and so on until it's resolved.
Dboe
4 years ago Place Internet
2.1KViews
0likes
0Comments