COVID-19, Slow Speeds, and Why You Are Paying Full Price for Them!
COVID-19 is clearly slowing down many of Cox’s servers due to the increase of Residential use across the nation. Many more people are at home and needing to use the internet for very demanding virtual tasks to replace going to work. Gaming has also increased substantially with schools and colleges around the nation closing. This is throttling your internet speeds drastically as we speak! Why are we still paying full price for our service then? Follow this link to submit an informal complaint to the FCC for Cox’s unwillingness to reimburse their customers for paying for full price speeds, while realistically receiving fractions of the speed! https://consumercomplaints.fcc.gov/hc/en-us For example I have the Ultimate package at 300 mbps, and currently I am receiving anywhere from 5 kbps to 20 mbps!
Extremely poor connection performance with latency, jitter, connection drops in South Scottsdale area.
Going on for almost 2 months now. I have pretty much had to abandon my home internet service for my wireless networks hotspot. Cox consistently every day reports outages and disables modem resets in my area. They will have a time frame of when service should return to normal, only to have it down again the next day. Even when the outage is lifted, the internet service is still unstable and poor. I've tried contacting their customer service reps to setup a tech to come test the lines in our neighborhood, but trying to get someone that's actually in tech support on the phone or through chat/text is nearly impossible. They will consistently d/c the call or transfer you to the wrong department. If you text they just stop responding and push you back to bot. Anyone else in Scottsdale having these issues? Has cox offered up any solutions? This is an ongoing issue for every home on my block. Should we all switch to a new provider at this point?Remember to report Cox to the FCC
Please remember that if you have an issue with your internet and cox cannot solve the problem while still continuing to charge your every month, you should contact the FCC. They are there so that companies like cox cannot abuse the monopoly they hold over many users. Before disconnecting service and giving up contact the FCC first and tell them what's happening. here is a related post that is talking about this as well forums.cox.com/.../issues-with-your-internet-call-the-fcc
Phone Tools issues
I received a criminal harassment telemarketer call a half hour ago and the call did not log into Phone Tools. I've concurrently been experiencing issues logging in to PT- a couple times being taken to a page that is selling Phone Tools (Stay on top of your calls with phone tools) and offers links for me to "learn more" or "order now".. Just now got another criminal harassment call (IRS filing suit scam) and will see if that logged). Edit- cannot log in at all. Apparently my account not longer has this feature. Are the servers down? Is there maintenance being performed? Inquiring minds want to know. Edit 2: Finally got in... and both calls showed. There are apparently issues with something at Cox. Will update with any other difficulties experienced logging in.