Current available equipment
Good afternoon. I have a question regarding some equipment that I need to clarify. So right now we are in the process of getting rid of the combined internet and WiFi router. Now my question is if I still have my panoramic WiFi modem, can I request to have cox issue me a separate modem for the phone service or would it have to be combined into one? We have a security system that is phone line monitored and we want to have the phone modem downstairs and the WiFi modem upstairs. Do you know if theirs a way to do that? the next question I have is regarding to cable boxes. I never really understood the difference between cox tv and the contour tv. Is it the same thing or are they different. And what are the current hardwired cable boxes cox has?
Phone Service upgrade
Like many cox customers, I have been contacted by Cox to change out my current telephone equipment and install a new modem to allow continued provision of telephone service. I have contacted Cox Support with the following question: With the new method of telephone service delivery, will it be drawing from the current internet service that they have provided me? Two people that i spoke to, stated no, but could not provide written confirmation of this. In my opinion, this creates a conflict of interests in that I pay Cox a separate fee for internet service and a another fee for my telephone service. Until proven otherwise I have to believe that Cox are now going to have me pay them to provide internet service , so that they can provide me telephone service , for which I am being charged for as well. The above scenario is unacceptable and I am no lawyer but I suspect illegal?