Forum Discussion

zachfindley6240's avatar
zachfindley6240
New Contributor
2 months ago
Solved

Current available equipment

Good afternoon. I have a question regarding some equipment that I need to clarify. So right now we are in the process of getting rid of the combined internet and WiFi router. Now my question is if I still have my panoramic WiFi modem, can I request to have cox issue me a separate modem for the phone service or would it have to be combined into one? We have a security system that is phone line monitored and we want to have the phone modem downstairs and the WiFi modem upstairs. Do you know if theirs a way to do that?

the next question I have is regarding to cable boxes. I never really understood the difference between cox tv and the contour tv. Is it the same thing or are they different. And what are the current hardwired cable boxes cox has? 

equipment change out
  • RaquelD's avatar
    RaquelD
    2 months ago

    They would need to be connected separately. Our Sales team would be able to confirm if this is available for your services based on the serviceability at your location. I recommend contacting them directly to confirm your requested set up. 1-844-379-1346, Mon-Fri 8am-9pm and Saturday 9am-6pm

  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 months ago

    Hello zachfindley6240,

    Great questions!  The answer is yes.  If you elect to have a separate modem for phone, that is something that can be done.  However I am a bit confused, as you mentioned you are looking to get rid of the modem/router combo. Some customers opt to connect their own personal modem and router.  If so, we can provide you with the telephone modem. On the other hand, if you elect to keep the Panoramic device, but have a separate modem you may be looking at rental fee.  

    With regard to your questions about the video receivers, it can vary depending on your preferred service level.  Please visit the link for more details information about our plans.  

    Feel free to send us an email to Cox.Help@cox.com with your account details for further assistance.  

    Cox Support Forum Moderator

    • zachfindley6240's avatar
      zachfindley6240
      New Contributor
      2 months ago

      ok I think I wasent totally clear on what I ment. What I ment by this is can we get an internet modem through cox without a telephone port In it? 

      • RaquelD's avatar
        RaquelD
        Moderator
        2 months ago

        https://www.cox.com/residential/support/cox-certified-cable-modems.html While most of the Cox Certified and provided modems do have phone ports, they are not active unless there is a phone service. This link will provide you with the whole list. When we send a modem from our warehouse, it is based on supply so we cannot guarantee which one will be sent. You can always go by one of the Cox Solution Stores to check availability too. For example, the Surfboard SB8200 does not have a phone port, it also does not have WiFi, a router would be needed. I hope that helps clarify.