Forum Discussion

Oh_Really's avatar
New Contributor
7 years ago

Phone Service upgrade

Like many cox customers, I have been contacted by Cox to change out my current telephone equipment and install a new modem to allow continued provision of telephone service.

I have contacted Cox Support with the following question: With the new method of telephone service delivery, will it be drawing from the current internet service that they have provided me? Two people that i spoke to, stated no, but could not provide written confirmation of this.

In my opinion, this creates a conflict of interests in that I pay Cox a separate fee for internet service and a another fee for my telephone service. Until proven otherwise I have to believe that Cox are now going to have me pay them to provide internet service , so that they can provide me telephone service , for which I am being charged for as well.

The above scenario is unacceptable and I am no lawyer but I suspect illegal?

1 Reply

  • Hello,

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    Allan - Cox Support Forums Moderator.