Recent Discussions
EBB program not real life?
hi I just want to make sure I am not the only one. I have been approved for the EBB program FOR A WHOLE YEAR. Cox says nonstop they have no control, but their OWN WEBSITE clearly says I a approved on the EBB page. I also am approved through ID me and have also re certified 4 times over this year. Is this a game to not apply the funds, or what can be done? I have struggled so much trying to keep wifi on and it's never ending. Can someone assure me I am not the only one? Or give any advice on who to reach? thanks
EBB is a run around
Can anyone from Cox give one straight honest answer on the EBB process. ID.Me does not respond to them and I have done everything I have to application approval and all we are doing is waiting on some stupid code from ID.me which you cannot even get a whole of Any suggestions Thanks Joel
COX delays EBB implementation
I qualified and got approved for EBB 30 days ago, then was able to pass CheckID and get info linked to my COX info, 28 days ago. I have called Customer service and gave gotten 3 different ETAs and NO RESOLUTION. One rep said 5 biz days, another said 30 days. I am STILL waiting for the EBB $50 monthly credit to be applied. Rep told me late fee would apply if $50 is not paid by due date. Apparently, COX is super slow to apply Federal credit but superfast at billing. I will be writing to my Congressman & President regardings delays implementing the financial assist. COX should not be allowed to charge late payment fees because of their own system failures. They are just taking advantage of the little people. WRITE to your congressmen and file a complaint with FCC!! *** This should prefaced by " IF & WHEN YOUR INTERNET COMPANY DESIRES," the Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more.
EBB Question
I too have been "approved" for EBB, yet never received credit. It has been 23 days since receiving an 'approval' notice from Cox. I'm posting here because Cox billing is unable to provide any useful information, so don't tell me to contact billing - I HAVE. My billing rep today (Liz) did state that this is a government delay, not a Cox delay. She provided the EBB toll free number, which is useless. The message there states that for 'reimbursement' questions, I need to ask Cox. NOBODY wants to take any responsibility here for the massive turd that is the Emergency Broadband Benefit program. Instead of contacting Senators etc., I suggest starting with the AZ Attorney Generals office. They handle consumer complaints and will take action. Again, I DON'T NEED HELP FROM BILLING, THAT ROUTE HAS BEEN EXHAUSTED. I am not leaving any personal information here either.