NOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE?
Cox Communications does not listen to its customers I have been one over for over 25 years and they will not listen to me or anyone on this issue. I suspect once they see this thread they will immediately lock it so that the thousands of customers who have a problem with robo calls (for which cox offers ancient non working solutions) cannot comment. Cox claims they cannot offer "Simultaneous Ring" which they can but simply refuse to do, if they tell you anything to the contrary its complete fiction. Every other voip company has it and all of them also offer nomorobo so that the calls we get from India etc. are blocked. Cox will say "sign up for the national do not call list". That will not work for you because the calls are from outside the USA. Cox knows this but does not care they just spew garbage at us. Cox will also say they have selective call blocking (they charge for this feature) and you can block up to 30 numbers or some nonsense. That also will not work even if you could block unlimited numbers you would get the same amount of robo calls always from a different number so here we can establish that cox is not consumer focused they are revinue focused they want to sell us a feature that does not even work. COX Corporate customer service was not helpful either they spew the same garbage at us. Now COX, do what you do best and lock this thread. Hide your heads in the sand like ostriches. Hide under your desks and pretend this is all going to just go away...28KViews0likes17Comments
Why no defense against spam calls, and robocalls??
I have a Cox account that includes both internet, and phone service, but I am slammed by constant, endless spam phone calls despite being on the "Do Not Call" list, and I am sick of answering the phone 20 times a day to find out that it is another robot, recorded message calling me. I would love to be able to defend against this with the NoMoRobo software, but Cox does not support it.... This is frustrating because Cox Cable has repeatedly raised my monthly rates for service, and they seem to be completely detached from the real world as far as features go. PLEASE Cox, join the rest of the world in the 21st century, and stop blocking EVERYTHING except spam!!17KViews0likes17Comments
Cox Phone Upgrade Incompatible with Home Security System - Still
Really. It appears that Cox is still doing nothing to address this, as we just had our phone system upgraded by Cox and our alarm system lost connectivity with the alarm company. This is completely unacceptable. To perform a mandatory migration that requires customers to incur additional alarm service costs, not only a one time equipment charge but an additional recurring service charge, because their upgrade orphans the standard POTS connectivity used by all alarm companies (see related 2017 forum post on "Cox Phone Upgrade Incompatible with Home Security System"). To not give a choice - poor customer service issue #1. To not give notice of the impact - poor customer service issue #2. To not help provide a resolution that doesn't cost the customer initially as well as continually-forever - poor customer service issue #3. Time after time Cox continues to lower the bar on customer service and expectations.11KViews0likes7CommentsTelephone Call Duration
For about 2.5 years on the monthly statement and through telephone tools online there has been no indication of telephone call duration. Cox must be the only "telecommunications provider" in the world that doesn't provide this information. Those of us who are consultants bill for telephone call duration. Without time, the telephone bill and online tool is pretty useless. 1 year ago I called every month for a year and spoke with supervisor after supervisor who assured me they were working on this. Yet, here it is still not provided. I see other posts requesting this. Why should customers have to repeatedly request a basic service such as telephone call duration? Please let us know if/when this will ever be resolved. Thank you.6.3KViews1like6Comments
Accessing my Cox digital phone line from my Desktop a'la VOIP (e.g., Google Voice)
Greetings, (unfortunately, I may already know the answer to my question, based on failed forum searches, and a Chat conversation with Cox tech support... but I'll ask, just in case) I currently use Google Voice to make and receive calls from a software interface running in my web browser. I have a regular headset connected to the audio jacks on my PC, and this solution is seamless with other uses of the headset. Feature-wise, this is a great solution for my needs. In practice, however, I have a couple of problems that I am tired of dealing with (latency/lag, and complaints from my co-workers that when I am connected to a conference call via this interface, there is unacceptable background noise). I would like to have the same capability from my Cox digital phone service. In other words, I want an interface from my desktop (browser-based, or otherwise) that will allow me to make and receive calls over my Cox service. Does that interface exist? Thanks. - s.west4.7KViews0likes2Comments
NIU for phone service
I recently had a new Coax line installed, and the field representative noticed that I still had a NIU that provided my phone service (I installed it myself when I worked for Cox). He stated that I'm going to need to upgrade soon, that Cox was trying to phase those out of their system. Who do I need to contact to have that happen?3.9KViews0likes1Comment
How do I monitor the duration of my out going calls on my restricted cox digital phone service
The Phone Call Log shows what time, date, who I called but does NOT TELL ME THE DURATION OF THE PHONE CALLS. SINCE I AM RESTRICTED FOR A HALF HOUR OF CALLS A MONTH, I REALLY NEED TO KNOW THE DURATION. I already had problems being overcharged and if I GO OVER THE HALF HOUR LIMIT A MONTH, THEY CHARGE ME .50 A MINUTE. IT IS NOT FAIR TO THE CUSTOMER SO THEY CAN PROVE THEY WERE NOT OVER THE LIMIT BECAUSE IT PURPOSELY FAILS TO SHOW YOU THE DURATION OF ALL CALLS GOING OUT. I NEED HELP WITH THIS REALLY BAD. THEN THEY CHARGED ME MORE PHONE USAGE FEES UNDER ANOTHER USAGE FEE, WHICH I AM BEING CHARGED MORE THAN DOUBLE.3.7KViews1like2Comments
VM Prices & Blocked Calls
Hi- I hate that we don't have voice mail on our phone. Is there an additional price to have voice mail? My second question is: I am SUPPOSED to NOT have our phone number listed on anything as well as I have blocked it on the DNC Registry, yet I still come home daily to at least 8 missed calls... all from businesses or telemarketing. If I have to pay additionally every month for my number to be blocked, then I expect not to be getting these types of calls on a daily basis. Where did I go wrong with this ? Also, am I able to block specific numbers from calling our home?3.4KViews0likes1Comment
New modem for Telephone also good for internet?
Good afternoon. Since the new digital service runs on a docsis 3 modem, I was wondering if I can connect my wireless router to that modem, too? Or do I have to keep it connected to the 'old' docsis 2 modem, that I have had for a while, now? Thank you very much in advance, M3.3KViews0likes3Comments
Cox Phone Upgrade Incompatible with Home Security System - Still
Really. It appears that Cox is still doing nothing to address this, as we just had our phone system upgraded by Cox and our alarm system lost connectivity with the alarm company. This is completely unacceptable. To perform a mandatory migration that requires customers to incur additional alarm service costs, not only a one time equipment charge but an additional recurring service charge, because their upgrade orphans the standard POTS connectivity used by all alarm companies (see related 2017 forum post on "Cox Phone Upgrade Incompatible with Home Security System"). To not give a choice - poor customer service issue #1. To not give notice of the impact - poor customer service issue #2. To not help provide a resolution that doesn't cost the customer initially as well as continually-forever - poor customer service issue #3. Time after time Cox continues to lower the bar on customer service and expectations.
