Recent Discussions
High Data Usage Since Data Cap Announcement
Since the cap was announced my data usage has been exploding, due to no changes in my use habits. When they announced it I got the email saying I should be good to go since I'm not a heavy user. The following billing period, my usage went from 436gb to 859gb, all of my usage seems to have doubled, and this month I am on my way (apparently) to hitting my 1tb cap at 894gb with 4 days left on my cycle. Even last night, I only watched a 1080p netflix show for 4-6 hours (compared to the day before where I spent over 12 hours streaming and gaming) to find that somehow I had used 19gb vs 9gb for the day before! No weird devices on my network, password has been changed. And I am a single person, the only one using the internet... Anyone else dealing with similar circumstances, dare I say it, shady circumstances and how did you resolve it?
Unusual high usage final three days before the new charges go into effect
After receiving notification texts and chatting with someone who was trying to get me to pay $50/month for unlimited I did finally get someone on the phone who took off the additional $80 in charges I was going to be getting on my bill but she had no answer for what just happened and now has me completely unsure of how to handle future usage. I'll try to make this short and sweet. Prior to 11/8/17 I only used Cox for Internet services I have the preferred plan. I watched ALL of my t.v. thru Netflix, Amazon, HBO Now and Showtime Anytime. This would be everyday for at least three hours a day and eight hours a day on my two days off (I like the background noise while I'm putting around the house). During the three cycles prior to 11/8/17 my highest usage was 1174 and my lowest was 999. This was using the streaming services without any concern 11/8/17 I have Cox come out and install television and telephone. From 11/8-11/16 I am strictly watching Cox on demand except for one day where I watched Netflix for three hours while working in the garage. My average daily usage was 50-70 each day for all of the prior months I had just cable. On Nov. 13th I get a notification I'm at 85% and I think no problem since I am now only watching Cox on demand I have nothing to worry about. On November 16th I see a notification that I'm not at 146%. Whoa no way there must be a mistake. I go to the usage meter and on 11/13=216, 11/14=201 and 11/15=218. This is crazy, I haven't streamed anything in three days. 11/16 I get home from work and I contact Cox via chat. Chatted with Sam T. Every single message was that I need to consider unlimited for $50.00 more per month. I keep telling him I haven't been streaming for three days but the next is that I need to consider unlimited because my usage is so high. I give up on Sam T. because he has me ready to pull my hair out. I call Cox and get a nice woman named Karen who tells me that the On Demand comes off my data. Luckily I had already searched the forums and had a reply from cox to that very question in which she itemized all of the Cox options that do not go against your data and On Demand was one of them. So Karen believes that I have a problem and she instantly takes the $80 in additional charges off of my upcoming bill (I hope). She tells me to keep an eye on the meter daily to make sure it's not continuing. I turn off wi-fi to my cell phone and my iPad since these are the only items that I have on wifi. I look at my daily usage for yesterday and it's 103. I got home from work at 10 a.m. turned off everything by noon and watched on-demand when I went to bed at 3 p.m. I used 103 GB doing absolutely nothing internet related. I get home from work this morning and have to do something since this bothered me throughout the night. Why do I have to turn off wi-fi to anything in my house if this wasn't a problem since I started Cox internet in July? I'm not even streaming anymore which I was able to do daily without a problem. So I'm throwing this question out to the forum. I think if Cox tries to whack me with having to purchase additional data each month when I already pay 69.00 per month for internet and now 133.00 for television and telephone I need to get rid of Cox completely. I'm sure I'll have to file a complaint with the FCC if they decide to tell me I have to pay early termination fees or whatever but I'm really not going to take this lying down. Everything was fine before they decided to place a cap on internet and it seems very suspicious that my usage skyrockets three days before they start doing this. BTW I live alone so I'm the only one here and no one else could be tapping into my wi-fi since no-one else including myself knows the password without having to look on the bottom of the wi-fi modem. Thanks for letting me vent!
Impossibly high data usage
I have been fighting supposed high data usage. I unplugged all physical cables, and disabled wireless in my router. The only thing connected from Friday Afternoon to Sunday evening was the physical router. According to the Usage Meter for Cox, My usage over this period went from 308 gigs to 465 gigs. I have a D-link DIR-865L that used 157 gigs over 2 days by itself?? BTW I used this same router behind the Cox supplied router, that I never really used, and the usage was fine. When I got rid of the Cox Modem/router junk box and got my own Modem, this usage exploded to the tune of 37 gigs a day average. One day was reportedly 62 gigs in a single day, when I was 600 miles away. My Wi-Fi password is 47 characters long with cap and non-cap, numbers, and symbols. Every machine in the house was scanned with Spybot, Microsoft Security Essentials, AVG, Malware Bits, Panda, Norton system protection, MacAfee, and Trend Micro. All with negative results. Basically somehow an impossible amount of data usage is being reported on my account that cannot be accounted for. The router, with Wi-Fi disabled, should only check it's online connection to the internet and NTP address polling. All other services are turned off. Cox needs to have a LVL 4 tech support that you can get log files with source and destination MAC addresses so I can compare all MAC addresses in my network. I'm positive they won't, but it would be the smoking gun I need to prove the data usage is not on my end.$50 for unlimited data?
https://arstechnica.com/information-technology/2017/08/cox-starts-charging-50-extra-per-month-for-unlimited-data/ Glad spectrum finally came to my neighborhood here in San DIego. I am calling them today to move over to their service. They advertise unlimited data. ISP do not create data. They only give us access to other peoples data. You have no right to tell us how much we can use the internet and you are losing my business for this.
Triple charging, with meter running at least five times too high.
I am angered by the 1000 GB monthly limit. I've averaged between 200 and 300 GB, so, no big deal right? Well, yes, since over the last few weeks my metered usage is supposedly five or six times that much! I shut my modem off and went to bed. When I got up in the morning, 37 more GB registered on the meter. I monitored all our regular activities over the next 24 hours, and maybe we used 0.8 to 1 GB. Yet, the meter shows 22 more. I'll point out that Cox has admitted there is a problem with the modem meters, but they won't actually fess up. They won't explain anything. Yes, Cox is unfairly and unreasonably limiting our data and charging outrageously for overage, but that isn't bad enough. They seem to want to charge everyone for overage, so they put a multiplier on the data usage meters! Also, a man complained about the data cap, and you say it is solved. It is not solved. You are either lying or just stupid. The data cap is a problem. It is wrong. Worse, it is downright disgusting to overspeed the meter! Disgusting! Cox has usually been satisfactory, but when not, it is always excruciatingly painful to get support and get issues resolved.
