Bandwidth Loss Through Router, New Tested Equipment, Has To Be Some Setting?
OK, I am at my wits end with Cox and Linksys and am really hoping someone here can help. I am going to go into allot of detail, because of how much frustration I have had with several "technical" support reps. I have Cox Preferred Internet with 50 down 5 up speeds, I get 50+ at my modem, both my old Cox ePhone version and my new Linksys CM 3024 DOCSIS 3.0 24x8 cable modem (got rid of phone service and purchased my own). Once I go through a router, the speed drops to ranges from 12-41 down, averaging around 35 down. This is wired or wireless and has happened on all routers I have tried. I just purchased the Linksys Max-Stream AC1900 MU-MIMO Gigabit router to ensure bandwidth capacity. I have had an ASUS and a Belkin in the past, and again, never got full speed through them, always seems to cap around 35mb down. I have been through the ringer with Linksys, examining every setting in my router that their "technical" support has to offer, which from multiple calls is just a scripted manual that inevitably leads to a misleading "device must be defective" outcome and request for an RMA. Unfortunately, I have tried this with 2 different models of the exact same unit and I can't believe I got unlucky enough to grab 2 defective units off the shelf. Especially since it was the same results with previous routers. So I continue by going through Cox, and they check signal strength, reset modem, blah-blah-blah, typical phone support script, send out a technician, who verifies my findings but can't offer anything to resolve the issue at the router. I am stonewalled by service reps who have no technical knowledge and can't get to the issue. I have googled and seen many similar posts, with the usual "update your firmware", "turn off IPv6", "check adapter settings", "get better cables", "disconnect/turn off all other devices", "set the router in a better place" (even though results are both wired and wireless), etc, etc. The only thing that even approaches touching on a possible resolution is when people talk about duplexing (but this shouldn't be the issue as I have gigabit ports, not just 10/100). I feel like this has to be some sort of protocol conflict, or capping QoS setting internal to the signal or settings as it goes through my equipment. I have tried changing from NAT to Dynamic Routing in the advanced routing settings, but I get no internet using Dynamic Routing. Perhaps some auxiliary settings need to be made when using Dynamic Routing??? I even checked the reporting on the Linksys router and it shows that the WAN is receiving in gigabit, but the LAN ports all show 10/100 connection (but this could/should be an auto detect defaulting to lowest bandwidth needed at the time). I brought this up to 2 different Linksys "technical" support reps, but neither even addressed whether the unit has an auto detect function, much less if the LAN designation can be manually set (never found a setting in all of my own searching). So, to recap: Cox Preferred Internet 50/5 service, signal good into residence. Linksys CM3024 DOCSIS 3.0 24x8 Cable Modem, receives good signal, sends 50mbps+ download speed out the Internet port, 5mbps+ upload (never seem to have issues acheiving this). New Cat6 cable to Router. Linksys Max-Stream AC1900 MU-MIMO Gigabit Router, firmware up to date, ping tested, WPA2 set, receives via Cat6 in WAN utilizing Gigabit, LAN ports distribute showing 10/100 on new Cat6 cables, LAN and Wireless 2.4 GHz and 5.0 GHz only acheive average speeds of 35mbps down (have gotten a couple of results to hit 40, allot of results in 20's, some as low as 12), and usually get around 5mbps up (again, never really had an issue on the up). I see several posts/complaints about this with several ISP's when I google for resolution, but no working suggested resolutions. Does everybody just give up and accept that they don't get what they pay for? This wouldn't be as annoying if I could even get solid 40mbps, but I get drops in speed that shut down streaming media or make downloads take forever. I just want the speed I request and require.4.7KViews0likes7Comments
Cox Homelife
Don't know if this is the correct forum for Cox Homelife issues, but that's exactly the point.....Homelife still appears to be an afterthought at Cox given there is no dedicated customer forums page, hard to find support outside of canned videos. Options to upgrade are nothing more than to purchase more less than desireable hardware options (camera selection very limited). One true upgrade option I believe would be greatly received is ability to create custom sounds for event rules (who wants to hear sound of machine gun or helicopter flutter?) something meaningful like "(Child's name) Door Open/Closed" (I have a handicapped daughter) or "Patio Door Open/Closed". Also, if Cox does not desire to improve on it's camera offerings, then the ability to use personally procured IP camera's (even if Cox does not offer support for non-proprietary devices) would be ideal. Finally, while internet connections (Cox's service) has been great, cameras have difficulty remaining connected - thief/car would be 3 miles away by the time I connect to my outside camera. Are there going to be any "true" upgrades in very near future?1.5KViews0likes1Comment
Can't Monitor Data Usage
I brag about you guys a lot. But enough is enough. Why can't I see which account is using the most data? That's completely stupid. I had Cox for months now, and my usage has always been under 50%. Now all of a sudden, one day I use 339GB of data, and I can't see what device is using the most. I had an ASUS router which could break down the device, but the "top of the line" modem/router cannot do that? This is just dumb. Then one logging in to the modem, there are no logs. Any technical person knows that logs are the first thing you look for. As a "leader" in the digital age, I would imagine that you guys will check logs constantly, but if your PAYING consumers can't, then what's the point? The reason I stopped using my router was because it was getting hot, so I switch to the combo router, but it seems I must go back to the ASUS router and track my data. One of my devices could have went rouge, and I would not know. I'm in IT, so the first thing I check is logs, and since your phone technicians couldn't tell me the "password of the day" I am completely dissatisfied. All I was told is "change your password." IT'S THE DEFAULT PASSWORD ON THE MODEM! If no one else has access to my house then no one should be able to crack a WPA2 password...unless the modem is vulnerable. So please, get this fix, add this feature. It's no used to seeing if a device is connected, I can't do anything about it, BECAUSE YOU CAN'T BLOCK THE CONNECTION!!! If I change my password, then I have to change everything, and that's a completely hassle. I do NOT want a credit, I just want to know which device is using data so I can check on it. Because how can I trust YOUR amount, when you can’t PROVE that I used this amount? I’m just so frustrated. I pay $100 a month for the top tier service, and I get treated like I don’t matter.1.2KViews0likes1Comment
Manage Connected Devices
I have 21 devices connected to my Panomara Wifi from Sonos speakers, to printers and washer /dryers. Interstingly, my Samsung TV does not show up on the list by my LG TV does and the latter has a weak signal. It is definitely slow and there is lag. Have the 500mps plan. How can I manage what is on and off. Do folks use the app and pause items (app is shaky at best). What are others using for this number of devices? Regards Chirs65Views0likes2Comments
Manage Connected Devices
I have 21 devices connected to my Panomara Wifi from Sonos speakers, to printers and washer /dryers. Interstingly, my Samsung TV does not show up on the list by my LG TV does and the latter has a weak signal. It is definitely slow and there is lag. Have the 500mps plan. How can I manage what is on and off. Do folks use the app and pause items (app is shaky at best). What are others using for this number of devices? Regards Chirs