- 660Views0likes0Comments
Disney XD Channel please help?
My Disney XD Channel has been messing up for the past 3 days it is annoying, is anyone else having this problem, who do you call or message to let them know, it's not on any other channels, so I don't believe that it is a cox cable, or equipment or TV issue, so calling cox cable would not be any help.?966Views0likes2CommentsI'm in Las Vegas and channel 6 (CW) and channel 12 (MYTV) are not correct.
Cox cable is sending over the wrong channels for CW (6) and MYTV (12) I have called them 2 times and had a tech come to my home. They know nothing about this. All of my neighbors are having the same problem too, so I know it is a Cox cable network problem. Does anyone know anything about this please? This has been going on for about 4 days now. 3 tvs have cable. 2 cable cards (tivo) and 1 mini contour box. All of them are getting the wrong channel. For CW I have a few shows that record, and they actually are correct when it records! BUT in the afternoon if I try to go to CW (6), it shows me Comet channel. MYTV (12) was showing a news channel the first couple days and then a sports channel the last couple days.1.5KViews0likes3Comments- 762Views0likes1Comment
TV Image Freezes and Cannot Watch Prior Station Even After Reboot
I updated my cable box recently before the holidays, a hulking DVR which was almost 8 years old, and have had trouble with my service freezing in all locations of the house (bedrooms, living room, etc.) for about the last month. My wifi has also been going out intermittently, usually at night. Calling the on-call service technicians did not resolve the issue, and they did nothing but belittle me. I finally had a Cox cable service engineer come to my house and test the signal from the street and then coming into the house. It appears that the newer digital cable boxes are more sensitive to transmission connections than the prior digital cable equipment I had. I was getting a fair amount of "ingression" (poor transmission and relay) coming from inadequate connections and incompatible equipment, especially the 10-year old splitters I was using. The service engineer changed out my older splitters, firmed up the connectors throughout, and tightened everything up, making sure that my signal was adequate for the newer equipment. Everything seems to be working fine now, but I was somewhat taken aback by how the newer equipment would not function properly with the cabling I had been using for over 10 years, never having experienced a similar problem before. Coxshould inform customers up front that the newer digital equipment may not be suitable for older house wiring (my house is only 12 years old) and should give you a way to validate your installation before handing you equipment that won't work as it did before. This has been a totally frustrating experience for me as a customer and hopefully this will provide others witha possible explanation forsimilar cable symptoms since I couldn't find anything when I researched this issue.1.1KViews2likes1CommentContinuosly losing lower end channels
About every 6 weeks we lose a large portion of our subscribed channels. Most of the channels on the highest spectrum (no HD) work just fine. We have a Silicon Dust HDHomeRun Prime (3 tuner cable card) with a Cox provided Cisco STA1520 tuner. On 2 TV's we are still using Microsoft's Media Center - where the problem occurs (works fine with OTA channels when not using Cox). A third TV uses Cox's Mini-box and channels not working on cable cards work fine. On one other TV and two PC's (Win10), we use Silicon Dust's HDHomerun DVR which always works with no loss of channels. Clearly the problem seems to be the cable cards. For some 20+ service calls they usually replace all splitters, and/or several cables, Cox's modem, and have also replaced the cable from our panel to the street. Each time the low signal issue is resolved - for another 6 weeks. I have also replaced my Linksys Router twice. All connections are hard wired. I thought about replacing the HDHomeRun Prime with the new Prime 6, but since I have seen the same issues on the forum with Tivo (also uses cable cards) I'll wait until Cox figures out what the problem seems to be with there cable cards. While Cox's support has been pretty good (other then the repeated issue) It is very apparent that their support of cable cards is very limited. They always send out their "lead" technicians, which also have somewhat limited knowledge (they always fix the immediate issue but can't explain why the problem keeps occurring). Consumers have been using cable cards for several years now, and as media options continue to grow, their use will also grow - this problem needs to be resolved. Please help!1.4KViews0likes1CommentAuto-Tune to HD doesn’t work
I do not know when this tatted, but relatively recently, my contour cable has stopped auto/tuning to HD. I knew about the setting and it randomly disappeared, I was looking for it because I was trying to turn it back on because I assumed it was turned off. I searched it up and learned they renamed it to “Prefer Best Available Resolution”, I checked the setting and it had been on the whole time but it still doesn’t work. An example of this is when I use voice commands to say a channel name, and it will take me to the standard definition version instead of the high definition version (i.e. saying “TV Land” will take me to Channel 58, not Channel 1058). When it automatically went to the HD Channel variant, it used to also say “auto tuning to HD Channel” or something similar to that. Another example is when I’m trying to look at a TV show to see if it’s on currently, and if I click “watch” it takes me to the standard definition channel (i.e. If I click “watch” so I can watch Seinfeld on TBS, it shows channel 49, not 1049. One thing I also just noticed is that it says “49 TBSHDP”, which I always assumed that the HD was meant to represent “Hight Definition”, but if 49 is high definition, then what is the point of 1049? Restarting my cable doesn’t work.9.1KViews0likes11Comments- 5.6KViews0likes1Comment
Dropping Upstream Channels
I am having trouble with my modem losing upstream channels. It seems to only happen when it is hot outside and primarily between around 11:00 am and 6:00 pm. I tried contacting technical support and while the person I talked to was courteous, he was not listening to what I was telling him. He said I needed a firmware update, so he pushed one out to my modem. Problem is the so called firmware update matches exactly the one from the screen shot I took two days before. Update, not so much. Imagine my surprise when that did not fix the issue. Is there anyone here that can help? my modem is aCisco DPC3010 DOCSIS 3.0.1.4KViews0likes1Comment