Dropping Upstream Channels
I am having trouble with my modem losing upstream channels. It seems to only happen when it is hot outside and primarily between around 11:00 am and 6:00 pm. I tried contacting technical support and while the person I talked to was courteous, he was not listening to what I was telling him. He said I needed a firmware update, so he pushed one out to my modem. Problem is the so called firmware update matches exactly the one from the screen shot I took two days before. Update, not so much. Imagine my surprise when that did not fix the issue.
Is there anyone here that can help? my modem is a Cisco DPC3010 DOCSIS 3.0.