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clydeml's avatar
New Contributor

Dropping Upstream Channels

I am having trouble with my modem losing upstream channels. It seems to only happen when it is hot outside and primarily between around 11:00 am and 6:00 pm. I tried contacting technical support and while the person I talked to was courteous, he was not listening to what I was telling him. He said I needed a firmware update, so he pushed one out to my modem. Problem is the so called firmware update matches exactly the one from the screen shot I took two days before. Update, not so much. Imagine my surprise when that did not fix the issue.

Is there anyone here that can help? my modem is a Cisco DPC3010 DOCSIS 3.0. 

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  • ChrisL's avatar
    Former Moderator

    I don't think there's a firmware issue but the modem does keep reporting unusual upstream signal issues. Are there any splitters you can try bypassing to see if that helps?