BEWARE of Cox swindling more money out of you.
My credit card was canceled due to fraud. I quickly switched numbers on my account and my bill was paid with the correct card on time. It was not late. I was charged a $30 returned payment fee. This is nonsense. There is no returned payment fee incurred from the financial institution when a credit card is canceled or expired. This charge on my account is ridiculous. Of course if you try to talk with customer service and its not about how you want to add products or spend more money with them the call wait time is ridiculous and the live chat online conveniently doesn't work/is buggy. Such an awful company with retched customer service. My building has free wifi and its sketchy but worth cancelling my account. Good riddance.1.1KViews3likes6Comments
Pointless Fee for moving?
So, let me get this straight. I already have service with you guys. I moved to a new place. Already wired and ready to go. I go through the "Move my Service" process, choose date, confirm. I take my current existing modem, plug it in. Everything works, a 5 second process. (maybe 6 or 7, twisting the coax to the wall was a lot of twisting!) I get charged a $20 "Internet Self Activation Kit" Fee. Seriously? I didn't get no Self Activation Kit (not like I needed it in the first place, already had my own modem from my ALREADY CURRENT ACTIVE service). No Technician had to come and turn on the service at the pole or anything (service has been setup and active here). I only plugged the wire in to the wall, powered on the modem, and was on the way.2KViews1like1Comment