Cox ruining Fortnite and Live Streaming experience with PACKET LOSS
Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and sending cox the one they rented me out (new modem is cox compatible Netgear Nighthawk c7000). spoke to probably more than 20 techs online who by the way all did the same thing, reset my modem and cleared the cache. I had two techs come out to look at my house and one changed the lines, which did absolutely nothing, probably made it worst. The next one came and connected my modem into his little device and he said that everything was good, and he left. Now i look like the boy who cried wolf, but i know for *** sure i'm not the only one having this stupid problem. It seems to always happen more at night than in the morning, network congestion or what? Why is there no cure to this cancer yet, seriously... what do we have to do, EVEN if i get another tech sent out to my house what will they do? look at the modem and say its good? they have no idea how to approach this situation. I have the ultimate package w/ the unlimited data plan bringing me the max amount of $ i could pay for internet with cox, I for *** sure know i'm getting ripped off, I'm probably better plugging my computer directly into a potato. Packet losses ranging from 10%-60% all night long, jittery gameplay, unable to live stream AT ALL download speeds are reading as it should, normally 200-300 mpbs... but upload, oh yes upload speeds are a whopping Less than 1mpbs...(paying for 30mbps btw) every night, tried every speed test site i could find, the meter stick doesn't even move, looks like its trying to go backwards if anything. I hate this city for only having cox as the main isp that offer high speeds lol. god this ** so bad, vent over. solution you wont find, i just wanted to complain and get this off my chest since cox doesn't do anything with reimbursing me from all this stress and frustration. Unplugging modem for 10 seconds and plugging it back in now for the 42,371,284th time...Solved56KViews2likes53Comments
Internet Issues - Consistent Lost Packets North Phoenix, Arizona
Continuing my previous post that was closed: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21292/internet-issues---consistent-lost-packets-north-phoenix-arizona The same issue is still occurring. I now have months of data collected to support packet loss beyond my home, as well as an in-home Cox technician that confirmed the infrastructure beyond my home was the issue and that he was seeing packet loss at my tap while excluding my entire internal network. The call date was September 8, 2018 and packet loss beyond my home should be notated on my account in accordance with that call. Here are screenshots from a packet testing utility I've been using while hard wired to my modem and through a router - the same packet loss issues persisted with or without the router in between. Packet loss also persisted through different hardware and operating systems. This packet loss issue persisted through three separate/new routers, two separate, brand new DOCSIS 3.0 modems, a Cox supplied Panoramic modem/router combo as well as the current Motorola MB8600 DOCSIS 3.1 modem. The modem provisioning can be found in my account history. In the photo below, you can see lost packets using UDP (in the Ping Plotter application window, not a normal ICMP request that would normally be dropped due to low priority) and a normal ping in the command prompt window both displaying dropped packets at the same time using two separate types of communication: Here is a screenshot from my modem indicating the uptime (less than three weeks, modem is brand new) and the several hundred thousand of corrections needed on bands 2-21: I called Motorola to confirm my understanding of the "correction" column, and was immediately informed that the number of corrections based on the modem's status page is indicative of an issue with Cox's infrastructure beyond my home. My RG6 line runs direct from the tap at the outside of my home to my modem - no splitters or other devices in use, and was replaced about two months ago by a Cox technician. The RG11 line that runs from the closest Cox ingress point to the outside of my home was replaced as well, about two months ago. There is a problem with the Cox infrastructure in my area of Phoenix. I've been dealing with this problem for months, and have provided Cox with dozens of data sets like the ones linked in this post - yet no tangible corrective measures beyond replacing the lines running to my home have been taken. I currently have a complaint in with the FCC and FTC, and will continue documenting and communicating this information out until the issue of packet loss is identified and corrected.33KViews2likes66Comments
Cox Webmail marks non-SPAM emails as SPAM
Cox Webmail continues to mark emails as SPAM, even when they aren't SPAM, but they let ones that are SPAM through. I have marked them as non-SPAM, but cox continues to send them to the SPAM folder. I do not have any emails blocked, so that isn't the issue. Any suggestions short of finding another provider?19KViews1like30Comments
Fluctuating Upload Speeds
Since about a month ago I've been having some terrible issues with my upload speed, here is what it's currently at right now: https://gyazo.com/8f25a6217a981c65a4cf9cfe61365105 My husband streams and has been unable to stay connected because the upload speed drops to literally zero and fluctuates up and down around 0MBs - 3MBs. I have called support, followed all of their instructions and had a technician out who replaced the old cable with a new one, no success. I contacted support via live chat, followed a number of their instructions, to no avail. Contacted live chat again only this time the tech was pushing to sell me faster speeds... I'm already on 150MBs Download 10MBs Upload (which doesn't work) and for some reason he thought upgrading would help and then he rudely ended the live chat session. I purchased a new modem, as I was told my existing modem may not be working correctly, not the case as the issue still persisted. I have removed my router and hardwired into my PC and checked the connection, it was still fluctuating badly. I hardwired into my husbands PC and checked the connection, it remained the same... fluctuating badly. With router connected, I checked connection on devices using WiFi, same issue. Here is whats happening during livestreaming: https://gyazo.com/ab18ea3ad62716424d105d87b8cf6bb2 It's impossible to stay connected. I explained this over and over again to every technician I spoke to, but it's as though they don't understand or like talking to a wall. they give the same instructions and after you're finished if the issue isn't fixed they tell you it's your equipment. How is it my equipment, if I have tested it all over and over again. The strange part of this is, this issue starts at around 12pm and continues on for the rest of the day/night, all morning from around 9am the connection is fine. I want some real help, not to be told to reset my modem or remove my router, I'm sick to death of hearing that. It isn't my modem or router that is the issue.14KViews0likes36Comments
Packet loss for a month now.
First of all, I never had this issue before but now its here. I am trying to play a game but my game would stop dance or rubberband a lot. I know its packet loss because im testing it. I would send 149 packets I received 130 back, therefore packet loss. I'm calling the IT help but they always say the same thing. Call the manufacturer of your modem because it might be a hardware issue. But before their claim your basic IT help always say my modem is working fine green good connection. And I know its working its just the packet loss. So, I said please send me a technician to come and look around my area why I'm having such a stuttering connection. Guess what? The basic IT help cant even submit a ticket to provide an appointment because you're assuming its my modem? Plus it seems like your IT help doesn't even know what packet loss is. I have to explain twice what it is. How hard can it be to ask for a technician when it is my right as a customer? I'm paying on time and im paying it full. I am sure im not alone with this issue. Please act Cox12KViews1like35Comments
High Ping and Packet Loss in Gaming
In games such as CSGO, Rainbow Six Siege, Fortnite, and PUBG, I have really high ping and packetloss. Sometimes the ping is great and the packet loss is bad, but other times the ping is horrible and so is packet loss. Sometimes my ping ranges from 10ms - 70ms. Othertimes it ranges from 60ms - 300ms. Packetloss sometimes ranges from 0% - 10%, but other times it ranges from 10% - 100%. Sometimes I can't even watch videos in 720p. I contacted the ISP once and they sent a technician out, but he said that nothing could be fixed. They swapped out for another modem and nothing. He said it can't be fixed, however I don't believe that because we shouldn't be having poor internet like this.11KViews1like1Comment
Why does Cox internet go off every day?
Cox internet used to be reliable; however, now every day, usually after midnight the connection drops for anywhere from 1 to 6 hours. sometimes twice in on day. This is not limited to overnight periods, sometimes it will drop in the middle of the day. This is making it impossible to accomplish anything useful online11KViews1like8CommentsCOX Fortnite Packet Loss - Customers Please Read
I'm submitting this post to illustrate what's happened with my situation thus far so others can gain insight as to what's going on and hopefully help if they have same issues I've been having. This is specific to a game, but this problem has been, IMO, extended to other streaming services such as Netflix and YouTube TV. Problem: Gross packet loss while playing Fortnite via COX. Summary: ~3 months ago my connection to Fortnite (AWS servers) became unplayable. Extreme bouts of packet loss were/are experienced, rendering the game virtually unplayable. Packet loss is constant (1-5%), however, extreme packet loss (25%+) is common, especially during peak hours (~5-11PM). This does not happen to any other users I observe on Twitch or talk to with another ISP. At first I thought it was a problem with my equipment or local connection, so I began swapping parts and having techs out to my house. I've recapped all steps taken below to summarize troubleshooting done myself and with COX. 1. Swapped routers (Ubiquit Mesh Wifi HD > RTN66U) (no fix) 2. Removed router, hardlined to modem (no fix) 3. Upgraded service - Premier to Ultimate 4. Replaced Modem (Arris SB6141 > Netgear CM1000) (no fix) 5. COX ran new line in house to main box (no fix) 1st visit 6. COX removed splitters and amplifiers from line previously put in by other techs (no fix) 2nd visit 7. COX ran new line to house from junction box outside of home (no fix) 3rd visit 8. Filed FCC complaint 9. FCS techs visited house ran test on line and tracerts and ping test. Determined noise from Node. Created escalation ticket to Operations team to correct. Through all of the above steps I've called in to get technical assistance, monitored my connection, tracked packet loss, run tracerts, run ping test, supplied forums with information, posted on social media, filmed my experience (see https://www.youtube.com/watch?v=MPs3LaQgFhk&lc=z233dzbq5krhwhdgt04t1aokgrgxnsurvkden0hztiexbk0h00410.1537946535538895) and its been exhausting. The only solution to the problem is this: Remove COX as ISP and the problem goes away completely. When I hotspot to my phone from my computer (Verizon LTE) or use a private VPN (Seepdify) the problem completely goes away. Ping gets higher due to latency involved with those connection types, but ZERO packet loss. The comforting part is that the FTS technicians clearly acknowledged this is a COX issue they're well aware of. They are working to aggregate enough data to send to Corporate. It's so painfully obvious this requires escalated support deep into COX's routing and infrastructure. It appears COX has either invested into looking and determined its not worth the fix, or they've not looked deep enough, or they don't care enough to actually address the problem in a meaningful way. I'm resigned to the idea that If this problem doesn't get resolved I'll be leaving for another ISP. My next door neighbor has same issues, and he has already stated the same. He's waiting to see what happens with my issue. It's depressing that so many thousands of people are affected by something specific to COX as their ISP and yet it can't be solved. More disappointing is I've received commentary back from COX saying already that its not their issue, when clearly there's enough evidence to support it is on their end. Even if this was an EPIC/Fornite issue, don't you think their executive team would pick up the phone and be like we should probably figure this out. I'm in IT, and I know if this were something in my space we'd be all over it. I guess we'll see what happens...clocks ticking COX! BTW - My upload speeds have been piss lately. 30 up....I wish, how about 10...maybe Equipment: i7-8700k - non OC, liquid cooled - G1 GTX 1080, 16g 3200Mhz RAM - 500gNVME M.2 SSD - Netgear CM1000 - Ubiquiti Amplifi HD Mesh Wifi9.9KViews1like8Comments
How to use Shareplay with this unfortunate ISP
I'm truly at my wits and either COX, I cannot Express my disdain for this company in words. I have not been able to use Shareplay on my PS4 since being graced with this ISP. I have called and talked to multiple COX reps about my issue and none can help me so naturally into to my networking friend and Google for help, and when I say I've tried everything we could come up with, we've tried everything, port forwarding/triggering(got port numbers from sony), DMZ, swapped routers (tried 2 Cox issued modems and then purchased my own modem/router combo by netgear, I can provide model numbers when I get home if it helps) i tried a static IP but i don't think I ever got it to work correctly and I tried bridging my modem to my linksys router and they just successfully exploded the net and I had to set everything to factor and start again, I'm hardwired with CAT6 eilthernet cables, now with my personal modem I AM clocking constantly higher speeds than the issued modem but i still cannot use shareplay, its beyond frustrating, I have PS plus and both my friend and I have speeds WAY over the required. I tried to ask for help on Cox Twitter and they were worst than the phone representatives believe it or not. I did see a post up here of someone having a similar issue 10-11months ago and they resolved it by getting their own modem, I'm curious if it worked for them because it wasn't a modem/router combo or if it was before Cox started blocking ports I assume its cause port 80 is blocked which would explain why my port forwarding and DMZ didn't work, if Cox isn't sending the signal at all,opening the ports wouldn't do anything anyway but Cox will not tell me for sure if that is the reason or not I have no clue I'm just making a guess based off the googling I did. Does anyone know why it's not working? And maybe if I'm lucky a solution?? Or am I just screwed to never be able to host a shareplay in the state of NV since they are the only ISP here with speeds fast enough to even game on in the first place x.x (which ** cause I'd really love to never use Cox again) I can join shareplay's my friends host but can never host one x.x I'm going to pull my hair out with this. Can they really block a whole feature from everyone?!9.4KViews0likes0CommentsIssues with Gigablast and the HORRENDOUS "support" I have received from Cox.
I upgraded to GigaBlast on September 27th. What I have experienced since that time is nothing less than consumer neglect. It's absolutely absurd what I have to go through to get the service I'm paying for. Series of events: 27 Sep. 2018-Upgrade to Gigablast. Monitor speeds over the next week with no significant change from the Ultimate 300MB speeds. Since this time, I have had multiple engagements with the social media department, and cox online support. I have described my issues so many times I hear it in my sleep. I'm passed from technician to technician that wants me to start over my troubleshooting, and then assigns a new field technician to come check the equipment at my house. (Each time I'm promised a "Senior Field Technician" as a response to an ongoing issue wants such. Field technician shows up at my house, doesn't know anything about GigaBlast, and calls their supervisor who tells them to open a maintenance ticket. Three days go by, I reach out to FaceBook again. I'm told the ticket was resolved because the maintenance team said everything looks good and closed the ticket. But I still have terrible internet. I get on the line with Arris (Manufacturer of Modem) and they open a ticket, identifying the signal COMING from Cox cable is not configuration correctly. I perform a full factory reset on my modem, and the in house wireless router. So I communicate this with a tier 2 technician who identifies a misconfiguration on the part of Cox Cable, and dispatches a field technician. The Field technician reschedules multiple times before showing up LATE on a day that I stressed needed to be gone by 6pm at night. He came another day, and replaced the modem in my house with one that he, and the online technician PROMISED me would fix my issue, and prove that my equipment is the cause of the problem. It didn't. All his signals were great, but the new PROMISED modem couldn't supply more than 300MB download speeds, even though the signals looked good. He left with no other answer than that he needs to open another maintenance ticket. I go on tirade to FB and am dismissed after several attempts/demands for more technical assistance. Nope...They opened the ticket and had another maintenance team come to my house. I see the maintenance guy drive up....plug in his meter for 10 minutes...unplugs it...and drives away. He says my signals are good...and closes the ticket. But my speeds are still no bueno. I demanded from FB once again for investigation since I'm STILL NOT GETTING THE CORRECT SPEEDS. I have provided logs from my modem.. I have provided the ticket number with Arris. I have lost all my patience. The FB agent dispatches another promised Senior SUPERVISOR field technician. Who shows up? A guy who has almost no experience with GigaBlast and has zero idea what to do to fix it. So I call and get in touch with another Tier 2 technician that identifies the issue as a misconfiguration on COX's part, and insists that the maintenance team should have identified it by now. The field technician in my house has to dispatch a maintenance request AGAIN. I provide all of the details to the FB team once again, and I'm told to get bent for 72 hours, and have refused to even acknowledged they have received the information I'm communicating to them. And each time I reach a new technician in some other department, I have to start this entire dramatic unfolding over again. And then I'm sent to the back of the line again....with STILL NO CONSISTENT SPEEDS. Cox has been making me jump through hoops and basically finger pointing back to me and my hardware/configurations. I have proven consistently that the configuration mismatch is on the part of COX and I have still had to fight this. I am 100% certain there are people out there who gladly hand their checks over to COX and have the wrong configuration being provided BY COX. I have spent dozens of hours troubleshooting, reading blogs, communicating the problems to dozens of technicians, and I cannot get help. Actual help. What makes this worse is that when I upgraded from 100MG to 300MB, I experienced a very similar situation. I spent three months fighting with Cox until one actual Cox technician came to my house, requested a change on a node, and drove away with my 300MB service fully functional. I hope if you're reading this, that you're as persistent as I am with getting what you're paying for. I will gladly answer anyone if they want more technical details of my experience to validate my story line. ***Obligatory qualifications*** I'm a senior technical consultant within datacenter virtualization, and storage backgrounds. I can communicate on moderately high level in configuration and design.8.8KViews0likes10Comments
Why does Cox internet go off every day?
Cox internet used to be reliable; however, now every day, usually after midnight the connection drops for anywhere from 1 to 6 hours. sometimes twice in on day. This is not limited to overnight periods, sometimes it will drop in the middle of the day. This is making it impossible to accomplish anything useful onlineHow to use Shareplay with this unfortunate ISP
I'm truly at my wits and either COX, I cannot Express my disdain for this company in words. I have not been able to use Shareplay on my PS4 since being graced with this ISP. I have called and talked to multiple COX reps about my issue and none can help me so naturally into to my networking friend and Google for help, and when I say I've tried everything we could come up with, we've tried everything, port forwarding/triggering(got port numbers from sony), DMZ, swapped routers (tried 2 Cox issued modems and then purchased my own modem/router combo by netgear, I can provide model numbers when I get home if it helps) i tried a static IP but i don't think I ever got it to work correctly and I tried bridging my modem to my linksys router and they just successfully exploded the net and I had to set everything to factor and start again, I'm hardwired with CAT6 eilthernet cables, now with my personal modem I AM clocking constantly higher speeds than the issued modem but i still cannot use shareplay, its beyond frustrating, I have PS plus and both my friend and I have speeds WAY over the required. I tried to ask for help on Cox Twitter and they were worst than the phone representatives believe it or not. I did see a post up here of someone having a similar issue 10-11months ago and they resolved it by getting their own modem, I'm curious if it worked for them because it wasn't a modem/router combo or if it was before Cox started blocking ports I assume its cause port 80 is blocked which would explain why my port forwarding and DMZ didn't work, if Cox isn't sending the signal at all,opening the ports wouldn't do anything anyway but Cox will not tell me for sure if that is the reason or not I have no clue I'm just making a guess based off the googling I did. Does anyone know why it's not working? And maybe if I'm lucky a solution?? Or am I just screwed to never be able to host a shareplay in the state of NV since they are the only ISP here with speeds fast enough to even game on in the first place x.x (which ** cause I'd really love to never use Cox again) I can join shareplay's my friends host but can never host one x.x I'm going to pull my hair out with this. Can they really block a whole feature from everyone?!