NOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE?
Cox Communications does not listen to its customers I have been one over for over 25 years and they will not listen to me or anyone on this issue. I suspect once they see this thread they will immediately lock it so that the thousands of customers who have a problem with robo calls (for which cox offers ancient non working solutions) cannot comment. Cox claims they cannot offer "Simultaneous Ring" which they can but simply refuse to do, if they tell you anything to the contrary its complete fiction. Every other voip company has it and all of them also offer nomorobo so that the calls we get from India etc. are blocked. Cox will say "sign up for the national do not call list". That will not work for you because the calls are from outside the USA. Cox knows this but does not care they just spew garbage at us. Cox will also say they have selective call blocking (they charge for this feature) and you can block up to 30 numbers or some nonsense. That also will not work even if you could block unlimited numbers you would get the same amount of robo calls always from a different number so here we can establish that cox is not consumer focused they are revinue focused they want to sell us a feature that does not even work. COX Corporate customer service was not helpful either they spew the same garbage at us. Now COX, do what you do best and lock this thread. Hide your heads in the sand like ostriches. Hide under your desks and pretend this is all going to just go away...28KViews0likes17Comments
Caller ID Spoofing
I receive an incoming call, but there is a hang-up either in half a ring or just when I answer. I look at the caller ID and it displays a valid phone number from somewhere in the USA. I call it back, and get a three-toneintercept with "We're sorry, the number you have dialed is not in service or is disconnected..." How can a not-in-service number originate a call? Or more likely, why does Cox's computer not reject calls coming into Cox's system that have an invalid caller ID? Cox talks a lot about internet spam filtering; why don't we have telephone filtering as well?25KViews0likes5Comments
Caller ID City, ST-no one there. Multiple calls a day
We receive 5-15 calls a day where the caller ID is a city and state only, and sometimes just The Hartford (up to three times a day). No one is ever there or leaves a message. I have tried to answer to find out who they are, but no answer, just empty air. I ignore them, but it is a time waster and interrupter and leaves us scrambling when it is a wanted caller. Most calls are daytime/evening. They come from all over the country, NV, CA, FL, SD and most common is CT where we are located. Is this a condition of internet phone, spamming, robo calls? Is there anyway to combat it or report it?8.2KViews0likes2Comments
Unwanted calls, robo calls, etc
I have been reading many comments from people who are co thmplaining about unwanted calls and how to stop them. Many people are registered with the DNS (myself included) and this is not working for anyone. There is a really easy solution which I am surprised nobody has even mentioned. My phone announces whomever is calling by voice, caller ID, etc. If it is someone I know I can answer it. If it is someone that I do not recognize but when they start to leave a message and I do want to talk to this person then again I answer it. In this way I am not talking to sales persons or scammers. END OF THE PROBLEM. A very easy solution to a never ending problem. I always have said that if someone wants to talk to me they will leave me a message and if not then just hang up like to many of these callers always do anyway. So it is not taking up my time answering calls that I do not want.6.9KViews0likes4Comments
Did Cox sell my number to telemarketers???
I have had my new number a total of 4 days and I am already receiving telemarketing calls. When I asked where they got my number, they said, "this is a new number, is it not?" Now, there are not many ways that these creeps could already have my number, and the #1 way would be if Cox was selling our numbers to these bothersome companies. So I am on a 30-day trial with Cox...and my experiences so far (cable, phone, and internet) have been subpar. But this may be the straw that broke the camel's back. I have registered my number with the Do Not Call list, and I expect Cox -- WHOM I PAY -- NOT to sell my number to any other companies.4.9KViews0likes2Comments
how to report phone harassment
I keep getting hang-up calls from a number in Deming,NM. Got 5 today. After the 4th I called the number. There was a recording saying I'd reached some sort of polling/survey company called "CMI", and I left a voicemail asking them not to call me. 5 minutes later I got yet another call. Is there somewhere on this site where I can report this to Cox or should I wait and see if I get more calls and then report it to the police?4.7KViews0likes2Commentsharassing phone calls from telemarketers and spammers
I am fed up, they call early in the morning and all day and night. There is no relief, except to pull the phone cord from my telephone, but then I miss important phone calls. Is there a charge, based on this, for changing my phone number? I am disabled, caring for a blind man and do not get enough sleep, at night because of intense chronic pain. I try to rest in the mornings or afternoons, but these callers keep calling, letting the phone ring, then hang up. Or they will wait til the answering machine and hang up. I sure need help in changing my number. It will be a hassle, for I will have to notify Medicare, disability and other important offices and people, but I need the peace. Thank you for your assistance in this matter...4.2KViews0likes2Comments
RoboCalls, Spam, Telemarketing frequency increasing
In the past 3 months, our number of unwanted calls has increased by 150%. Cox solutions to address these annoying callers are anemic. And YES, I have registered at the DoNotCall website (another joke). I painfully tried the Call Blocking feature that was presented as $1 / month / line. Upon reviewing my bill, I was charged $4 / month for each of my home lines. I attempted to give it a try and quickly reached the 30 call number limit. The 30 number limit was not shared with me during my registration with Cox... Not only is the limit ridiculously low, trying to manipulate the service on a phone is a nightmare. Cox is far behind the times / technology on addressing Spam, RoboCalls, Telemarketing and Spoofing issues plaguing their customers. This is my first post to Cox, but I see that I am far from alone in my frustration with the lack of tools to block unwanted calls on my home lines. My next step will likely be to drop my home phones and use cellular phones that do address this more effectively. This has been a very successful, less expensive solution used by many of my friends and family. Cox, please listen and do something! Sagianite4.1KViews0likes2Comments
