account management

3 Topics

Issue with Panoramic Wifi App
I'm inthe market to buy a couple Cox Panoramic wifi pods. Not sure how long this issue has been going on since I only recently downloaded the Panoramic Wifi App. I'm having issues trying to login. The app is telling me I need to upgrade my service after going to the browser and logging in to my Cox account. This is not true as I pay for Gigablast and have the Panoramic gateway modem. I have had both of these for 2+ years now. Been on a couple service chats and one call. All associates can verify I should be able to use the Pods with my modem but are getting held up on to why the app is giving me that message. I only have one account, no secondary accounts so that is not the issue. I don't want to order the pods until the app is working on my end. I'm guessing by Cox's support staff responses that they have no clue what the issue is. Their best fix was to "uninstall/reinstall the app" on my phone and try to sign in again.Any help is appreciated.
ColinRooms
4 years ago Place Apps
2.3KViews
0likes
2Comments
Panoramic Wifi Gateway App Issue
I can not believe I have to come here and complain about such a popular and MUCH NEEDED WIFI SERVICE IN A TIME LIKE THIS, it will now be 2 weeks since multiple devices in my household CAN NOT connect to the internet because I paused them and then they had an outage and ever since my WIFI app does not work it says there is no devices connected but i have over 5 devices connected, soo i can not locate the devices in the app and un-pause them. 5 chat reps, 3 phone calls AND a tech to my home whom was here under 5mins and stated he would be back with a new modem 7 days later and he STILL HAS NOT MADE HIS WAY BACK this is unbelievable! If you are here looking for internet RUUUNNNN.... outages every other week during the pandemic i nearly lost my job, and reps just kept saying they are overloaded with everyone working at home in my area, Well ppl are making there way back to the office here and yet still outages are VERY often with Cox!!! Yet stilli havethe FULL financial responsibility of $200+ a month with them! IF i had another internet option TRUST ME I would leave almost three years with them now and it has been COMPLETE TRASH. If i knew how to take legal action I WOULD, because they have been robbing me of my bill for three years now for a service they have NEVER been able to maintain. I hope this messgae reaches Cox moderators and pepople looking for this service I one to thought they could provide.
kwaynne
3 years ago Place Apps
1.2KViews
0likes
1Comment
Worlds worst Customer Service
Congratulations Cox! You win the 1st place incompetence award for having the worlds worst customer service! Many of your CS agents are utterly useless! They lack knowlege, talk in circles, contradict themselves, and some outright rudely refuse to do their jobs! This is a result of bad training, bad management and bad employees. If you care about your reputation, why would you allow your company to be represented by so much abysmal failure? I know you also have some excellent CS reps, I give kudos to them, they are working extra hard to pick up the slack. Let go of the incompetents and reward the good ones they deserve it!
2foxy4u
5 years ago Place Apps
1KViews
3likes
1Comment