Horrible speed and data usage ever since Upgraded to Gigablast
This is ridiculous. I've been on chat and phone getting customer service assistance with no improvement. Keep getting told there are outages in my area just recently, etc. We trouble shoot and plug and reboot and unplug, nothing changes or helps? I have Cox pan modem (not old) and a netgear router. I've asked is it possible router needs updating or replacement? But Cox internet agent tells me no. I am at a loss and keep getting someone suggesting I purchase MORE data because my usage is very high this month and is going to MORE than likely be over, even Over the $29.99 add-on?? Agent agrees i haven't even been close to going over for many many months now BUT cannot give me ANY insight or reason WHY i all of a sudden am going to be? When i haven't added any devices? I continually tell them, BEFORE adding additional charges willingly to my Cox bill, i think i deserve at least a reason or explanation about what's causing higher than usual data use! Am i wrong to request this? If I knew wouldn't this help me in the future!😁 Just fed up almost ready to take business and shop around. Please, IF you can give advice or help or direct me to a Correct csr or something it would be greatly appreciated!!! Thank you
Cox Internet Consistently a FRACTION of What is Advertised
Last week I upgraded to 150 Mbps service. I hooked up my personal Docsis3.0 modem to save on the monthly rental cost and wireless router with ample capacity. I then switched back to the rented cox modem/router so as to remove all potential excuses due to the associate alluding to this being the root cause of the poor performance experienced. The following day I was getting around 900 Kbps on my Xbox when downloading a game update so I called again. After a 40 minute wait and being instructed to unplug my modem for ten seconds (which had been done prior to the call). No performance increase was achieved. After a ten minute chat with the associate my speed magically increased to about 150 Mbps at around 4pm. At 6pm it was down to 15 Mbps again. The following day this poor performance continued so I called again. Again I was instructed to restart my modem but not before having the 1 GBPs service advertised to me. To this poorly time offer I declined on the basis that I have zero (0) confidence that 1 Gbps can be delivered if 150 Mbps cannot be consistently delivered. Again after some talking the speed magically increased to 150 Mbps. And now here we are. Downloading a game update at 15 Mbps with 150 Mbps service only a few days later while listening to Cox’s dates hold music for all of 30 minutes at this point. In what commercial reality is providing 10% of the advertised product or service considered acceptable? Please remedy this issue so that I can consistently receive the service that I am paying for.Slow internet
I am tired of calling Cox every week for the poor service they provide. I told them if I do not pay they will cut the service now when they do not provide service or there is an outage how we should act to this type of situation (this is happening very often) now in my area it is very slow and coincide when there are events at the Boyd Stadium in Vegas unfortunately it is like a monopoly that there are no other options and we have to live with it very disappointed with Cox communication they should change their name to COXNON-COMMUNICATION
Intermitent and Variable Upload Speed for the past 6 months.
For the past 6 months I have had extremely intermittent upload speed. Randomly but at least 2-3 days a week my speeds will start bouncing all over the place and sometimes even sit aroun .5-2 when it should be 30. I have the 300 down 30 up plan. This happens on 2 separate wires dwsktops. When this happens the download speed is usually effected as well but only in extreme cases is it noticible for download. This will last anywhere from 1-8 hours. I need a constant steady upload speed for my job so this has made it gety inconvenient to work. To this date I have had 13 tech home visits, replaced the Ethernet cables going to the computers, replaced the modem/router provided by cox 5 times, upgraded my internet speed and data limit, and none of this has changed a thing. Is this possibley a plant problem or an issue with the line somewhere out on the road. All the techs have been able to tell me is that there is interference in the line somewhere but they do not know where. This has been an absolute nightmare with no end in sight. Does anyone have any thiughts? I have another field supervisor comin out this week.