Gigablast bottlenecks

12 Topics

Gigablast Isn't
When first I subscribed to Gigablast, my download speeds from the modem ranged around 750-850mbps. Over the last year, I've noticed it has slowed. Over the past 90 days or so, its dropped to 350 to 550. I have contacted tech support four times to learn the problem. I eventually get cut-off on both chat and speaking over the phone...and nothing gets resolved. I specifically asked if I'm being 'throttled' but they tell me they don't do that. There have been no equipment changes and, other than an occasional firmware update for the mesh router, nothing else has been altered here. Is there a secret handshake, a tip jar or bribe account anybody may know about to get Tech Support to actually help?
Solved
akasonny
4 years ago Place Internet
2.5KViews
1like
10Comments
Upgraded to GIGA plus fiber now speed is 10x worse? any suggestions
We upgraded to Gigablast plus fiber with speed listed as 1000/2000. We are actually get 93 on a good day and 11 or even 7 .. Was told its not the equipment, and not the install, but no solution. Anyone else have this issue? and do you have any tips as COX keeps running us in circles and everytime we ask for help the speed gets worse.
Mom23nAZ
2 years ago Place Internet
340Views
1like
10Comments
Gigablast Operating at 1/3 of Advertised Speed
On Friday I upgraded my internet to Gigablast. Prior to this effort I have been operating using the hardware listed below. I have reset my modem and router, butI am observing download speeds of approximately 1/3 of the advertised speed. PERFORMANCE: - Download: 38.4 Mbps - Upload: 29.6 Mbps HARDWARE: - Modem: SBG8300 (DOCSIS 3.1, 4x1 Gbps Ports) - Router: Negear Nighthawk AX4300 (Capable of 4.3 Gbps) - Network Cabling: Cat6 - Device network adapter capability: 867Mbps What should I do to achieve the advertised speeds?
erinflashner
2 years ago Place Internet
842Views
1like
7Comments