Contour 2 scheduled series recordings fail to record
Greetings . . This problem has been recurring since January. I have called at least 5 times, but still don't have resolution. Hard drive was less that 25% full, power cycling the DVR does nothing to correct the problem, even though one support person suggested the resolution would be to manually power cycle the DVR at least once a day. Here is the scenario: go to the guide and find a show to record -- say "BULL". select that item and click the record button choose to record ALL, then just new Now when the time comes for BULL to start, the DVR appropriately indicates the recording has started (front panel red LED lights), and if I go to Contour-->SAVED, the row for BULL indicates it is being recorded. It also shows as recording on the SCHEDULED page. Now wait 15 minutes or45 minutes - it doesn't matter - and try to play back the recording of BULL FAIL - - a dialog appears stating there is a problem with this recording and it cannot be played. It also states that BULL is playing again on <date> (where the <date> is the current date) would you like to record it then?. There are two options OK and CANCEL CASE 1 OK:The recording picks up at that point and successfully completes even if there is only one minute left of the program. Note that if the record time has passed you don't get this option in the dialog CASE 2 CANCEL: The DVR stops indicating the a program is recording and an entry remains in the SAVED list. However, if the schedule time has passed, you don't get a cancel option The next morning the bad recording has disappeared from the list As I said, I have called multiple times over the last 6 weeks with no resolution. Three calls ago the support group decided to replace the Contour box - which they did. The tech did all the standard checks. All the levels were goo and he could find no condition on our drop that might cause the problem. All the old scheduled recording items automatically updated to the new DVR upon activation AND all the scheduled programs properly recorded and could be played back in their entirety ----- for one night, the same night that the DVR was replaced. The next night ALL recordings failed again. I called Cox Support again. This time the support person suggested I delete and recreate all the scheduled items - - i did so and everything worked again --- for one night. He also forwarded the support tickets (7521244, 7676652) to another level but three days later I still haven't heard back. Last night some more of the scheduled recordings failed once again and I called support once again, but didn't get any new information they offered to send a tech out again, but after reading the last tech's comments we agreed that would likely not be beneficial. However, the support person was professional and expressed a desire to help. I don't have any issue with any of the folks that I talk to when I call support, but they are pretty limited in what they can do for this problem and the back end guys are pretty busy - i guess - But as a customer this is pretty frustrating - -I have been with Cox since 1979 and have NEVER had a problem drag on like this. We had one problem where 300 feet of cable from the street drop had to be replaced - -- that only took a week. Help12KViews0likes4Comments
Auto-Tune to HD doesn’t work
I do not know when this tatted, but relatively recently, my contour cable has stopped auto/tuning to HD. I knew about the setting and it randomly disappeared, I was looking for it because I was trying to turn it back on because I assumed it was turned off. I searched it up and learned they renamed it to “Prefer Best Available Resolution”, I checked the setting and it had been on the whole time but it still doesn’t work. An example of this is when I use voice commands to say a channel name, and it will take me to the standard definition version instead of the high definition version (i.e. saying “TV Land” will take me to Channel 58, not Channel 1058). When it automatically went to the HD Channel variant, it used to also say “auto tuning to HD Channel” or something similar to that. Another example is when I’m trying to look at a TV show to see if it’s on currently, and if I click “watch” it takes me to the standard definition channel (i.e. If I click “watch” so I can watch Seinfeld on TBS, it shows channel 49, not 1049. One thing I also just noticed is that it says “49 TBSHDP”, which I always assumed that the HD was meant to represent “Hight Definition”, but if 49 is high definition, then what is the point of 1049? Restarting my cable doesn’t work.9.1KViews0likes11Comments
XR-11-RF remote not working properly
About 80% of button presses don't work. The remote LED blinks green then red along with the fact that the button presses do nothing. The green then red blink indicates that the RF signal is not being received by the DVR. Had a technician come by to investigate the problem. He replaced the DVR and remote. The problem actually got worse. I unpaired then repaired the remote and removed the batteries but it did not fix the problem. The system was originally installed 3 weeks ago. The battery is at 90%. Nothing seems to fix the problem and Cox is not able to fix the problem with their equipment. Very troubling that Cox can't fix this problem. Any help would he appreciated.8KViews0likes1Comment
Countour 2 Remote won't Pair with Samsung Soundbar
I have a new LG television and used my Cox Contour 2 remote to turn the TV on and off. No problems. However, when I went to control the Samsung Soundbar, which is about 5 years old, HW-J450, the remote would not pair. I searched several different sites for additional codes, no luck. I tried 31495, 32660, 31868, 32137, 31304, 32609, 22609, 31949, 21014, 20045. None of the codes would work. Any suggestions? I have the Samsung Soundbar in the "optical" output from the LG television. Any help would be greatly appreciated. I hate to use a seperate remote to turn off and on the Soundbar. thanks5.9KViews0likes7Comments
Contour 2 manual recording
In reviewing the ability to do a manual recording... Has the ability been add to Contour 2 to allow for recording a set channel, date, start and stop time? I have saw previous postings around this question over the last two years but did not see a resolution post.Solved5.7KViews0likes3CommentsWhat is "Expert Mode" audio output on the Contour 2?
What is "Expert Mode" audio output on the Contour 2? I've been using 5.1, but I have an Atmos soundbar so instead of continuing to use my Samsung Tv's TV ARC, I hooked my box directly into my Sony HT-Z9F. I had recently done this with my Apple TV when I found out the ARC didn't support Atmos and got a noticable difference, but that was playing Atmos films. I swear I here a slight difference with the Cox Cable movie channels, but unlike the Apple TV it is minimal and I'm unsure if it's worth keeping the setting or it could ACTUALLY end up being a DETRIMENT further down the line with certain channels and shows. Can someone explain to me the differences between the 2 audio modes? To be clear both work, but Expert mode truly better - Might it it have SOME benefit to an Atmos system? Or could it come back to bite me by automatically switching to a LESSER audio format?Solved5.3KViews0likes5Comments
Contour 2 Software Glitch
I am disappointed with our experience after upgrading to the new Contour 2 record-6 DVR and voice remote. At first, we thought it was going to be really nice, then after the first day, we realized that the Cisco 9865 model will not maintain our selected setting for video or audio. This unit reboots overnight, then will default to 720P HD resolution and Stereo audio. What is the point of buying high-end home theater equipment when you have a shabby, low-end cable box? After resetting everything and waiting another day, the darn Cisco unit did the same thing. I did some research and learned that this is a known "glitch". We paid for service Tech to install this unit, and ultimately had to go to a Cox solutions store to trade in for a new version of this box and install it ourselves. Some people may not notice any difference in sound and video depending on their own TV setup, but we sure did. I really resent having to pay for a service call and then end up needing to exchange and install anyway. It seems as if Cox is just hoping that they can palm off these inferior models to unsuspecting customers. Not ethical!Solved4.9KViews0likes7CommentsParamount Plus on Contour
I am unable to watch Paramount+ shows on my Contour host box (brand new today).On the host box, when I select the episode and choose to go to Paramount+ (watch options), I get an ad, then a spinny circle in the upper left, and that's it. Spinny circle forever or eventually an error code. I am able to watch Paramount+ shows on the client box. It shows an ad and then the show starts up fine. Why does it work on the client box, but not the host?4.7KViews1like15CommentsMust reset cable boxes every day
Every time I turn on the Contour boxes, if I change the channel, the box will not connect. In order to get the channel, I have to power cycle the box. This is on every single box, indicating to me that the software is the problem. I already have the boxes set to reboot every day, so that isn't the problem. Please check the software, or go back one. The current software version (85.0.1) isn't cutting it. Courtney3.9KViews0likes3Comments
Must reset cable boxes every day
Every time I turn on the Contour boxes, if I change the channel, the box will not connect. In order to get the channel, I have to power cycle the box. This is on every single box, indicating to me that the software is the problem. I already have the boxes set to reboot every day, so that isn't the problem. Please check the software, or go back one. The current software version (85.0.1) isn't cutting it. Courtney