That usually indicates a signal issue. If you haven't already, make sure all connections are tight on the coaxial cable and reboot the cable box. Otherwise, we will likely need a technician out to the home to investigate further. You can email us at firstname.lastname@example.org to setup an appointment if needed.
There is an outage alert open in your area that's under investigation. You may utilize our Cox App to check for outages in your area and use the App to request a text update on the status. I apologize for any inconvenience. If the issue remains for you once the outage clears, please contact support for assistance with video service issues.
If we lived in environments causing our cables to loosen, we'd have bigger problems on our hands. Ceiling fans would be crashing on our floors, refrigerators water-hoses would be flooding us and there'd be the constant annoyance of clinking glasses in our cupboards. If we lived in environments causing our cables to loosen, wouldn't our HDMI cables pop out first?
@Trump 2020, Hi, Normally people report problems on the channels that they watch the most. If your issues have been going on for weeks. You may need to get a technician out. Please send us your information at email@example.com.
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