Forum Discussion

AzCrazyDiamond's avatar
New Contributor II
3 years ago

Paramount Plus on Contour

I am unable to watch Paramount+ shows on my Contour host box (brand new today).On the host box, when I select the episode and choose to go to Paramount+ (watch options), I get an ad, then a spinny circle in the upper left, and that's it. Spinny circle forever or eventually an error code.  I am able to watch Paramount+ shows on the client box. It shows an ad and then the show starts up fine.

Why does it work on the client box, but not the host?

9 Replies

  • JonathanJ's avatar
    Former Moderator

    Try rebooting the cable box and see if that helps.

    Jonathan J
    Cox Moderator
    • AzCrazyDiamond's avatar
      New Contributor II

      Thanks yes, that apparently worked. After the regular overnight reboot, it is working. But we are getting a lot of ads; we are paying for Paramount Premium but on Cox we're getting paramount Essential. On iPhone and computer there are no ads during the show.

      • CrystalS's avatar
        Former Moderator

        You are very welcome. It was a pleasure to assist you. Is there anything else we can do for you? We are always available to assist you at any time. Please use the Cox app to manage your bill, reset equipment. We appreciate your business and being a loyal Cox customer. Please stay safe and healthy. Happy Holidays. Thank you for contacting the Social Media Support Team.

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        Crystal S.
        Cox Support Forum Moderator