Paramount Plus on Contour
I am unable to watch Paramount+ shows on my Contour host box (brand new today).On the host box, when I select the episode and choose to go to Paramount+ (watch options), I get an ad, then a spinny ci...
Forum Discussion
@AzCrazyDiamond
Try rebooting the cable box and see if that helps.
Jonathan J
Cox Moderator
Try rebooting the cable box and see if that helps.
Jonathan J
Cox Moderator
Thanks yes, that apparently worked. After the regular overnight reboot, it is working. But we are getting a lot of ads; we are paying for Paramount Premium but on Cox we're getting paramount Essential. On iPhone and computer there are no ads during the show.
- @AzCrazyDiamond,
You are very welcome. It was a pleasure to assist you. Is there anything else we can do for you? We are always available to assist you at any time. Please use the Cox app to manage your bill, reset equipment. We appreciate your business and being a loyal Cox customer. Please stay safe and healthy. Happy Holidays. Thank you for contacting the Social Media Support Team.
www.cox.com/.../cox-app.html
Check out the Cox App
Crystal S.
Cox Support Forum Moderator Paramount Plus has stopped working on my Samsung series 8 TV about the time the short cut to paramount was put up by Cox. I can sign in to Paramount Plus on the Cox Contour Link but get the add version instead of the premium version. Cox needs to file a trouble ticket with Paramount Plus to resolve this. It still will only load about 10% of the time. I could put up with the TV app not working if the Contour version would work as add free. I have watched the same show on add free with a run time of 47 min. ON the Contour Link, 60 min with ads
To trouble shoot this , I have confirmed that the router (about 5 months old), the Samsung TV are updated on firmware and current.. Samsung tech support has spent several hours going through the TV remotely and confirmed that they see nothing wrong with its operation. The TV has a strong wifi signal. Cox was less than helpful as their tech support by phone did not know how commercials were coming over the contour link. Other attempts. Static DNS was assigned,- no help. Rebooted over 20 times in this process - no help. Deleted apps many times and reloaded - no help. Later today I will run a cable from the router to see if a faster data speed helps anything. However, I am seeing this complaint about the contour link in several places.
Deleted apps
This should have solved it. Paramount recommends signing out of the app...on Contour...and then back in again. I suggest...between signing in and out...clearing the cache within Contour.
We are having the same problems described above. Tech came out today. Changed out the main contour box but the problem trying to play episodes on Paramount plus app continue. I can access and play episodes on the secondary boxes on my other tvs but am unable to use the app on the main box. After the tech left and could not explain why this was happening, I decided to try moving the main box to another TV to see if the same problem persisted. It did but moving one of the secondary boxes to our main tv worked perfectly. I feel like this is a Cox problem and not Paramount plus. Is Cox going to address this?
I still have the problems with Paramount plus for the Samsung Smart TV and the Contour box. I have reached out to Paramount and they have stated that this is an issue with the software download for the Samsung Smart TV and the Cox Contour Box. They have started a trouble ticket for the Samsung Issue with Case Number 10393711. For the Contour issue where the sign in works but I do not get the premium service, a second ticket was opened and that is 10393825. Note that 114 cases were opened between the two numbers in about 4 minutes so I have little hope that this will be resolved anytime soon.
- Hello @25 Yr Cox User,
I am so very sorry to learn of your app troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
Hi, there. I apologize for the issues with Paramount+ on Contour. You might want to try deleting the box cache. Here are steps:
-Click on the Contour button on the remote.
-Select the setting icon on the far right lower bottom of the screen to go into the settings
-Arrow down to highlight and select privacy.
-Arrow down and select Locally stored data
-A box will appear on the tv screen asking if you want to clear local storage. Click "OK"
I hope that helps. If not, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We are happy to help.
