Contour Cable Box Freezing Constantly
My contour cable box is constantly freezing but only does so when I have the channel guide open or when I am browsing through On-Demand shows or movies. Additionally, if I have a show or movie playing, that show or movie will suddenly "crash"...it will freeze, the screen will go blank, and then the regular TV will come back on. Is there any fix for this that can be done from home without a technician? Do I need to purchase a different box? PLEASE HELP!!!25KViews1like6Comments
When Cox is All Digital Why will the signal not be compatible with my HDTV & Smart TV's built in digital tuners?
I got rid of digital cable years ago in favor of basic cable combined with many internet streaming services, now I am being told that I MUST acquire a small digital tuner or I will no longer be able to access basic cable. My TVs can decode digital signals so I am asking why when Cox is all digital your system will not be compatible with my TV's built in digital decoders unless I rent and utilize one of your cable boxes. Your mandate to use these boxes or no longer have basic cable may force me and others to simply no longer subscribe to your cable TV services. I have been a customer for eleven (11) years and I find this requirement quite insulting. To put it simply I do not want any cable boxes in my home, even if I was PAID to do so. And again, I would like specifics on why this new all digital network will not be compatible with my many Smart and HDTVs without me being forced to go back and use the antiquated tuner box & remote system.16KViews0likes22Comments"all digital" somehow synonymous with "encrypted"?
I notice that I can't receive basic cable on my TV's that do not have a set top box (STB) anymore. When I signed up for Cox last year, the salesperson assured me that "all digital" just meant that I could no longer use my analog TV's without a cable box, but that my TV's with a QAM digital tuner would continue to function the same as they always have. A few months back, Cox insisted that I get a "mini box" for free (for a year), so I signed up for one, and have attached it to one of the TV's. It works fine, but I have two others that are now connected to my rooftop antenna. In addition, I notice that the channels that used to be analog are still analog picture (NTSC). In my area, that includes, but is not limited to, channels like Bloomberg. So as far as I can tell, Cox claimed to be switching to all digital, when in fact, they simply encrypted the signal, but they are still providing many channels of analog NTSC content. I saw some other posts in this forum that suggested that the FCC had "mandated" that providers *could* encrypt. But the word "could" cancels out the word "mandate". Thus the meaning is that the FCC has "allowed" cable providers to encrypt. Being allowed to do something does not make it a requirement, or a mandate. I guess my question is, why did they say "all didgital" when in fact, they meant "all encrypted"? The two are distinctly different from a technical perspective. Adding encryption forces us to get additional mini boxes in order to keep getting the same level of service that we were getting before the "transition". After the first mini box, you have to pay a monthly fee. Which means that effectively, encryption amounts to a price hike, in the middle of my three year commitment. Unilaterally changing the terms of service during the period of performance of a contract constitutes a breach. What are my remedies?13KViews1like28Comments
Sick of seeing the sorry, we're having some trouble message
Atleast 2 or 3 times a day I receive an error message when I try and select a channel. It's not a specific channel that is having problems it's all over the place with issues. This is unacceptable. We switched to Cox with the promise of a visa card also and I haven't been able to get any answers about how to get that. I have reset the cable box many times and it solves the issue sometimes but not always. I need yall to correct both of these situations now4.4KViews0likes1Comment
Antennas unavailable May 7?
Last week, I spoke to a representative about changing my Cox services. When I asked about cancelling my cable TV, she informed me as of May 7, the signal from my local networks would no longer be available to be received by an over the air antenna. She informed me I would need a cable box after that date if I wanted to watch any kind of television programming. I tried to tell her I thought she was mistaken, but she insisted without cable, I would lose all local channels on May 7. When I asked what the affiliates would do with their huge antennas, she told me the antennas were being used to push the signal underground to the cable boxes. Why are your representatives being trained to tell outright lies in order to scare customers into keeping their service? Accidentally posted in Internet Forum originally.Solved4.3KViews0likes11CommentsDisruption of NBC & FOX Due to Contract Dispute
I want to know why Cox feels as if they do not have to issue credit for a disruption in service due to contract disputes. I had to call in and the service rep tells me, "If I give you credit, it will only be like $5." First off, "only." $5 is a lot to a lot of people. Second, that's pretty odd, when a friend of mine called in and received a $45 credit. Third, think of the money Cox will make for charging all of their customers the full amount for service that they did not receive, yet are not paying the fee to the station transmitting the service to Cox. Now FOX is out...how many credits will they give out then...unless you call, ZERO! 13 years of being a LOYAL customer. I seriously doubt it will be 14. One more dispute and I'm done!4.3KViews0likes5Comments
On Demand not updating
This Past Sunday 4/10/2016 Madam Secretary Episode: Desperate Remedies Aired. Well because of an overage of another program my DVR only recorded 30 minutes of it. Normally i would go to On Demand and watch it but for some reason it is not showing in the CBS lineup. i have been seriously thinking of cutting the Tv Cord with COX since they seem to Love treating Long term service customers (16 yrs) with less then appropriate service. Does anyone know ANYTHING about why the OnDemand Service in NOT updating Properly?3.4KViews0likes5Comments
