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Lealea's avatar
New Contributor

Sick of seeing the sorry, we're having some trouble message

Atleast 2 or 3 times a day I receive an error message when I try and select a channel. It's not a specific channel that is having problems it's all over the place with issues. This is unacceptable. We switched to Cox with the promise of a visa card also and I haven't been able to get any answers about how to get that. I have reset the cable box many times and it solves the issue sometimes but not always. I need yall to correct both of these situations now 

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  • ChrisL's avatar
    Former Moderator

    Are you experiencing the problems changing channels on all TVs in your home? Do you happen to have the error message you're seeing so we may understand better what might be happening?