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NW_AR_Problems's avatar
NW_AR_Problems
New Contributor

Contour 2 Box Freezing Up

In the past week, our Contour 2 box has frozen up several times, and I've had to get online to have it reset.  This doesn't seem to be helping much at all.

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  • DerrickW's avatar
    DerrickW
    Valued Contributor
    Hi, I'm happy to assist, sorry to hear you've been having problems with the Contour 2 service. Do you just have the one box or are you experiencing issues on more than one box in the home? Can you send an email with your account information to cox.help@cox.com, include the name and address listed on the account.