Historical Data Usage - Data Errors
We were charged for a data overage for January saying we used 1,228GB of data. The prior month of Dec we used 684GB and only 344GB in Feb. I really want to see what the daily usage for January was (we were out of town, forgot to look until now). No one was in our house for 1 week of that month, it makes zero sense to have that large of a variation in data usage. We got our first warning on the 27th that we hit 85% of our data and two days later we were told we'd gone beyond 100% of our data....WE WEREN'T EVEN HOME. There's no way we used > 150GB of data in two days with no one in our house (and locked WIFI, no change in security system, etc). From the data I can see we've never topped 30GB of data and that's happening on the weekend when we're gaming/streaming. Currently I can't see daily data usage beyond Feb 6th and only 3 months of monthly data. How can I get a detailed summary of our daily usage going back several months to help figure out what is going on?843Views0likes1Comment
High Data Usage Since Data Cap Announcement
Since the cap was announced my data usage has been exploding, due to no changes in my use habits. When they announced it I got the email saying I should be good to go since I'm not a heavy user. The following billing period, my usage went from 436gb to 859gb, all of my usage seems to have doubled, and this month I am on my way (apparently) to hitting my 1tb cap at 894gb with 4 days left on my cycle. Even last night, I only watched a 1080p netflix show for 4-6 hours (compared to the day before where I spent over 12 hours streaming and gaming) to find that somehow I had used 19gb vs 9gb for the day before! No weird devices on my network, password has been changed. And I am a single person, the only one using the internet... Anyone else dealing with similar circumstances, dare I say it, shady circumstances and how did you resolve it?1.1KViews0likes0Comments
So does Gigablast come with unlimited or not?
I recently went over my data cap and decided to upgraded my 100 plan to unlimited. I called to see what we can do about this and I asked the rep if Gigablast came with unlimited already. He said yes, but today I looked at the website and it said that it also has a 1TB cap in the fine print. So which is it?5.4KViews0likes3CommentsImpossibly high data usage
I have been fighting supposed high data usage. I unplugged all physical cables, and disabled wireless in my router. The only thing connected from Friday Afternoon to Sunday evening was the physical router. According to the Usage Meter for Cox, My usage over this period went from 308 gigs to 465 gigs. I have a D-link DIR-865L that used 157 gigs over 2 days by itself?? BTW I used this same router behind the Cox supplied router, that I never really used, and the usage was fine. When I got rid of the Cox Modem/router junk box and got my own Modem, this usage exploded to the tune of 37 gigs a day average. One day was reportedly 62 gigs in a single day, when I was 600 miles away. My Wi-Fi password is 47 characters long with cap and non-cap, numbers, and symbols. Every machine in the house was scanned with Spybot, Microsoft Security Essentials, AVG, Malware Bits, Panda, Norton system protection, MacAfee, and Trend Micro. All with negative results. Basically somehow an impossible amount of data usage is being reported on my account that cannot be accounted for. The router, with Wi-Fi disabled, should only check it's online connection to the internet and NTP address polling. All other services are turned off. Cox needs to have a LVL 4 tech support that you can get log files with source and destination MAC addresses so I can compare all MAC addresses in my network. I'm positive they won't, but it would be the smoking gun I need to prove the data usage is not on my end.2.1KViews0likes3Comments
Can't Monitor Data Usage
I brag about you guys a lot. But enough is enough. Why can't I see which account is using the most data? That's completely stupid. I had Cox for months now, and my usage has always been under 50%. Now all of a sudden, one day I use 339GB of data, and I can't see what device is using the most. I had an ASUS router which could break down the device, but the "top of the line" modem/router cannot do that? This is just dumb. Then one logging in to the modem, there are no logs. Any technical person knows that logs are the first thing you look for. As a "leader" in the digital age, I would imagine that you guys will check logs constantly, but if your PAYING consumers can't, then what's the point? The reason I stopped using my router was because it was getting hot, so I switch to the combo router, but it seems I must go back to the ASUS router and track my data. One of my devices could have went rouge, and I would not know. I'm in IT, so the first thing I check is logs, and since your phone technicians couldn't tell me the "password of the day" I am completely dissatisfied. All I was told is "change your password." IT'S THE DEFAULT PASSWORD ON THE MODEM! If no one else has access to my house then no one should be able to crack a WPA2 password...unless the modem is vulnerable. So please, get this fix, add this feature. It's no used to seeing if a device is connected, I can't do anything about it, BECAUSE YOU CAN'T BLOCK THE CONNECTION!!! If I change my password, then I have to change everything, and that's a completely hassle. I do NOT want a credit, I just want to know which device is using data so I can check on it. Because how can I trust YOUR amount, when you can’t PROVE that I used this amount? I’m just so frustrated. I pay $100 a month for the top tier service, and I get treated like I don’t matter.1.2KViews0likes1Comment
$50 for unlimited data?
https://arstechnica.com/information-technology/2017/08/cox-starts-charging-50-extra-per-month-for-unlimited-data/ Glad spectrum finally came to my neighborhood here in San DIego. I am calling them today to move over to their service. They advertise unlimited data. ISP do not create data. They only give us access to other peoples data. You have no right to tell us how much we can use the internet and you are losing my business for this.1.3KViews0likes0Comments
Triple charging, with meter running at least five times too high.
I am angered by the 1000 GB monthly limit. I've averaged between 200 and 300 GB, so, no big deal right? Well, yes, since over the last few weeks my metered usage is supposedly five or six times that much! I shut my modem off and went to bed. When I got up in the morning, 37 more GB registered on the meter. I monitored all our regular activities over the next 24 hours, and maybe we used 0.8 to 1 GB. Yet, the meter shows 22 more. I'll point out that Cox has admitted there is a problem with the modem meters, but they won't actually fess up. They won't explain anything. Yes, Cox is unfairly and unreasonably limiting our data and charging outrageously for overage, but that isn't bad enough. They seem to want to charge everyone for overage, so they put a multiplier on the data usage meters! Also, a man complained about the data cap, and you say it is solved. It is not solved. You are either lying or just stupid. The data cap is a problem. It is wrong. Worse, it is downright disgusting to overspeed the meter! Disgusting! Cox has usually been satisfactory, but when not, it is always excruciatingly painful to get support and get issues resolved.2.4KViews0likes7Comments
Historical Data Usage - Data Errors
We were charged for a data overage for January saying we used 1,228GB of data. The prior month of Dec we used 684GB and only 344GB in Feb. I really want to see what the daily usage for January was (we were out of town, forgot to look until now). No one was in our house for 1 week of that month, it makes zero sense to have that large of a variation in data usage. We got our first warning on the 27th that we hit 85% of our data and two days later we were told we'd gone beyond 100% of our data....WE WEREN'T EVEN HOME. There's no way we used > 150GB of data in two days with no one in our house (and locked WIFI, no change in security system, etc). From the data I can see we've never topped 30GB of data and that's happening on the weekend when we're gaming/streaming. Currently I can't see daily data usage beyond Feb 6th and only 3 months of monthly data. How can I get a detailed summary of our daily usage going back several months to help figure out what is going on?