dcmsox2004
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ongoing 'tiling' issues
hi all... we've had tiling issues since december 2022 still unresolved to date..... actually was fortunate to deal with tech support here in the states.... and this was not 'packet loss'..... told it was 'tiling'... 2-3 seconds of the loss of audio and screen pixelation. i was actually given a credit by customer service. i was told that this is a software issue that the tech folks in atlanta were working on and should be resolved in a week or so. well, it has not yet been corrected. i must also note that an in house tech came to my home, and determined that all diagnostics showed there is no issue with the line to the house, the wiring inside the house, or the equipment we have. (contour dvr) i've contacted tech support numerous times, and much to my chagrin and dismay, cox is now routing these calls to offshore support, and these folks can not provide the support required, they have limited knowledge base, and have no clue as to what 'tiling' actually is. they only offer what their menu offers.... only repeatedly telling me to switch out my equipment noting there is nothing wrong with it. i've tried to escalate the call to u.s. based support, but that is no longer possible. i've spoken with u.s. based customer sales support, and they are now unable to forwarwd to u.s. based tech support. we've been cox customers for more than 30 years, and their lack of proper customer tech support is unacceptable.1.4KViews0likes4CommentsRe: tg1682 modem with smart tv problems
hi... well it turned out to be with netflix... specifically in settings... somewhere along the line, the quality was set to 'low', and i have no idea how that came to pass since i did not change it. i haven't checked the service yet, as the neftflix rep mike, nice guy, told me it could take 8 hours to take effect. as my dad would've said, it's always something...19Views0likes0Commentstg1682 modem with smart tv problems
just recently 'graduated' from our older modem/router to the new tg1682, installed by cox on 1/20/2018. works fine with our internet on our pc, our iphones and fire 10 tablet. however, the quality of picture on netflix on our smart tv is greatly not crisp as it was. (on our old cox modem). all netflix channels are not clean and clear. the tg1682 has been rebooted twice, same results.1.6KViews0likes4Comments