archath
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No, my outage was not "cleared"
I have a previous thread that was locked by the mods for some reason, that this is following up on. https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25261/packet-loss-gaming-voip-problems TLDR I reported an outage, had a technician confirm, and got my account credited for the duration of the outage. Yesterday (Saturday) morning I received a text that the outage was "cleared". I thought this timing was a bit suspicious as there has seemed to naturally be less congestion on the network on the weekends, compared to weekdays with people working from home. It turns out my connection is still bad, currently experiencing packet loss fluctuating around 5%, even after the outage was "cleared". So this is forcing me to go back to customer support again, and answer the same questions again, in order to get Cox to take this seriously. I would like for Cox to show me material proof that they have actually fixed something before declaring the outage "cleared" again in the future. It is very frustrating to have the rotating cast of online support agents keep suggesting that they need to send a technician back to my house, even though the last technician saw packet loss with his tester plugged directly into the brand new drop he ran to my house. I believe Cox and I both know the problem is with their network, I would just like them to admit it and tell me what they're doing to fix the problem.617Views0likes1CommentRe: Update for South Scottsdale, Arizona 64th and Thomas Node + Others for Refunds
Jonathan, Replying to your thread because my thread got locked. (Not a very helpful move by the Cox forum moderator). https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25261/packet-loss-gaming-voip-problems/98909#98909 I am closer to 86th St. and Thomas so I doubt we're on the same exact node. I do also seem to be seeing a trend where the network has been getting worse and worse over the last few days. I'm not at the point yet where I can't connect to the internet, but I'm becoming concerned this could happen while I'm stuck working from home. Do you have any reason to believe other Cox nodes in this region would be better provisioned (fewer users served per node) than yours?21Views0likes0CommentsRe: Packet Loss, Gaming, VOIP problems
I did have a technician come out yesterday. He ran a new drop from my house to the node and plugged his tester, as well as plugging in my gateway, to the coaxial cable at that location. Still got 5% packet loss, so at least we no longer have to scrutinize my equipment or my house's wiring. He filed an outage with Cox but I don't know how long it will take for any progress to be made.54Views0likes1CommentPacket Loss, Gaming, VOIP problems
https://drive.google.com/open?id=1mN-M6wjHgDxhlhSNRkFWoqXjmOeYOypb I have been experiencing poor performance with video calls and online gaming. I ran EMCO Ping Monitor and saw a trend where my connection is worst during the day and gets quite a bit better in the middle of the night. I wonder if there's just more traffic in my neighborhood than Cox can handle. I am in Scottsdale AZ. I am not sure a resolution is possible right now with all that's going on, but I would like to hear from Cox if they acknowledge that there are problems on their end in my neighborhood.3KViews0likes7Comments