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archath's avatar
archath
New Contributor
6 years ago

Packet Loss, Gaming, VOIP problems

https://drive.google.com/open?id=1mN-M6wjHgDxhlhSNRkFWoqXjmOeYOypb I have been experiencing poor performance with video calls and online gaming.  I ran EMCO Ping Monitor and saw a trend where my...
ChrisL's avatar
ChrisL
Former Moderator
6 years ago
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I'm a little confused by the date you've collected. It appears you're testing the connection to the router and not the Internet. Can you try testing from a different device and see if you still experience problems?

-Chris
archath's avatar
archath
New Contributor
6 years ago
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Hi Chris, there are 5 tests in the document.  I include a test to the router to establish that my LAN is solid.  The other 4 sites (cox.com, yahoo.com, cloudflare.com, and google.com) show that they're all equally bad.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
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    Hi Archath, to better understand the issues you're having, can you please email us hard-wired traceroutes and/or PingPlotter results to the gaming servers that you're having issues with? We can be reached at cox.help@cox.com. We will need to view each hop on a hard-wired connection, to determine if the latency or packet loss is occurring on our network. Fluctuations in latency within connecting networks outside of Cox’s network is generally something that we do not support. -Kevin M. Cox Support Forum Moderator