No, my outage was not "cleared"
I have a previous thread that was locked by the mods for some reason, that this is following up on.
TLDR I reported an outage, had a technician confirm, and got my account credited for the duration of the outage. Yesterday (Saturday) morning I received a text that the outage was "cleared". I thought this timing was a bit suspicious as there has seemed to naturally be less congestion on the network on the weekends, compared to weekdays with people working from home.
It turns out my connection is still bad, currently experiencing packet loss fluctuating around 5%, even after the outage was "cleared". So this is forcing me to go back to customer support again, and answer the same questions again, in order to get Cox to take this seriously. I would like for Cox to show me material proof that they have actually fixed something before declaring the outage "cleared" again in the future.
It is very frustrating to have the rotating cast of online support agents keep suggesting that they need to send a technician back to my house, even though the last technician saw packet loss with his tester plugged directly into the brand new drop he ran to my house.
I believe Cox and I both know the problem is with their network, I would just like them to admit it and tell me what they're doing to fix the problem.