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MeTV audio and video are 2-3 seconds out of sync

MeTV on channel 804 in Northern Virginia. The audio and video are 2-3 seconds out of sync. This has been going on for several days now. No other channels are effected. Is anyone else experiencing this or is it just me?

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Becky 3 months ago +1

Hi DznyFan, I'm having my video team check into this. I'll update you as soon as I have further information. Thanks for taking the time to report this issue! -Becky, Cox Support Forums Moderator

0 Becky 3 months ago

Hi DznyFan, I'm having my video team check into this. I'll update you as soon as I have further information. Thanks for taking the time to report this issue! -Becky, Cox Support Forums Moderator
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0 Jupiter852 3 months ago

I am experiencing the same problem here in Northern Virginia. I have noticed the problem for several days as well. As of 10:45 pm Sunday, 2/12/2023, the problem still exists.
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0 TiffanyR 3 months ago in reply to Jupiter852

Hello DznyFan and Jupiter852,

We are still looking into the MeTV Audio and Video sync issue to get this resolved as soon as possible. We appreciate your patience.

Tiffany R.
Cox Support Forum Moderator
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0 WiderMouthOpen 3 months ago

Have either of you tried the Contour app to watch MeTV? If so, does the audio go out of sync there too?
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0 Jupiter852 3 months ago in reply to WiderMouthOpen

I don't have (and thus don't use) the app.
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