This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Pixelation on all channels

larry2c
4 months ago

For the last 10 days or so we are getting pixelation on all the channels we view. It is intermittent but seems to be increasing in frequency. Can this have a tech troubleshoot it remotely? Not wanting to deal with a service call...

  • 0 4 months ago

    Do the standard checking that Cox recommends, to verify all your connections are properly connected.  If the issue persists, the intermittent pixelation could be caused by a weak signal.  You'll need a tech visit to have your signal checked.  If the tech finds a signal issue on Cox's side of the demarcation point (box where Cox's cables connect to your cables), repairs will be made at no cost to you.  The tech may perform repairs or notify Cox for escalation to a line tech.

    You could try contacting cox.help@cox.com to see if they can test your signal remotely, but I suspect they'll advise you to schedule a tech visit.  They might schedule it for you if you confirm that's what you want done.

  • 0 4 months ago
    Hi Larry2c. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
  • 0 4 months ago

    I am not sure this will work, but try entering the diagnostic screen to check levels. These are the instructions for Comcast's X1 platform, but that is licensed by Cox for Contour so should work.

    1. Hold down Exit button for 5 seconds
    2. Press the down arrow twice
    3. Push the number 2 button