Pixelation on all channels
For the last 10 days or so we are getting pixelation on all the channels we view. It is intermittent but seems to be increasing in frequency. Can this have a tech troubleshoot it remotely? Not wantin...
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I'd inventory any coaxial splitters from behind the wall-plate towards the cable-box. If the distortion seems to be reoccurring more frequently, it may be a splitter failing.
Do you, or anyone, know if Cox can still remotely look at boxes? I know back in the day it was possible with "Home Certification" when I saw a tech. use it in my home while troubleshooting. It is also shown here which I found with Google. I am hoping Tier 1 also has access to the tool but I see now that is from 2013 so maybe not.
The Diag screenshots in the presentation look crude compared to nowadays. There are a lot more levels on these newer boxes. More profitable to send a tech.
