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Morning Boot Issue

Aug/Sep 2022 - DVR + 3x remote boxes

Most mornings over the last six weeks or so, we awake to find "boot" on the DVR and no TVs come on.  Only th "b" in boot is lit.  the letters "oot" are dim.

When this happens, SmartHelp and manual online reboot will not work.  

If you keep unplugging and plugging in the DVR and the remotes, at some point things work.  This is usually after an hour or two.

Cox support is zero help.  They had me take two of the remote boxes in for swap.  One because that TV (remote) is the first one we try, so they said swap that.  The second remote was swapped because it was an older model.

One of the two swapped boxes was DOA, so another trip back to Cox.  The system worked for a day, then the exact same failure.  Cox wanted to send a tech out, but I decided to take the DVR and move it to one of the remote TV sets.  That was to see if the problem followed the DVR.  After two days, same failure.

Is anyone else seeing anything like this?

No Data
  • Yes. This happened several months ago. It was okay for a while … then the last several mornings we have the b showing on the contour cable box. After a half hour, at best, of unplugging plugs and rebooting, it works. From what I’ve read on other web sites, it’s tied in with Cox’s daily system updates. If you hit Contour on your remote and scroll left to settings you see the updates usually take place between 2:00 & 4:00 a.m. Kevin Wood at Xtrium has an excellent post on “How to Fix Cox Contour Box No Signal? Complete Guide.