Forum Discussion

Evaluator's avatar
Evaluator
New Contributor II
3 years ago
Solved

Morning Boot Issue

Aug/Sep 2022 - DVR + 3x remote boxes Most mornings over the last six weeks or so, we awake to find "boot" on the DVR and no TVs come on.  Only th "b" in boot is lit.  the letters "oot" are dim. W...
  • tonyr's avatar
    tonyr
    3 years ago

    cloud is not a solution since what is currently on the hard drive is lost.

    cox offers no mechanism to export a list of what is on the dvr. 

    cox offers no mechanism to export what is scheduled to record.

    your suggestions are all me doing manual stuff [watch quickly, determine what is available on demand or for re-record, write down what is scheduled to record] which entails a lot of effort, high possibility of being incomplete or inaccurate. guaranteed to raise blood pressure and dislike for cox's concept of 'solution'

    i was hoping maybe someone knew of a way to actually grab information from the dvr [if it ever reboots]

    * recordings

    * list of recordings

    * list of scheduled recordings

    e.g. swap and/or copy the hard drive whether to new dvr hard drive or some other media.

    cloud translates to streaming.  if i want to stream, why bother with contour?

    no - none of what you've mentioned can be called a solution

tonyr's avatar
tonyr
New Contributor III
3 years ago

Same started for me a couple of days ago. When lucky, one cold boot of modem/router/dvr eventually [minimum 30 minutes, but often more] completes the ~5 minute daily update. Last 2 days i haven't been lucky needing AT LEAST 5 iterations [well, today 5 and counting]

Cox has offered ZERO solution that will allow retention of recorded shows [disc ~90% full]

I can get new box, but lose recordings.

I can go to cloud based, but lose recordings.

retaining box that only sometimes behaves in order to eventually seen what has been recorded - while obtaining new one for future recordings. That isn't done.

Copying contents of diseased box to new box - that isn't done.

"Is there anything else we can help you with?"

Seriously? You have been no help.

Does ANYONE know of a workaround that allows recovery of recordings before trading in for a new unit??

tonyr's avatar
tonyr
New Contributor III
3 years ago

unit never did reboot today, so new question [holler if i should open up new post]

Tech that was here yesterday thought one problem might be with the outside wires. He said he would schedule different tech to look at that but never did. I finally called and arranged for one -- but not until 5-7 pm tomorrow.  But i digress

I wonder if a stop gap can be implemented whereby i retain the almost full dvr but do something to allow access to tv until [hopefully] the outside problem is resolved. The local store was no help - i could turn in the old box but lose everything.  

IS IT POSSIBLE - to temporarily hook up different contour box [hard drive or cloud] to access new stuff for the next few days THEN if outside turns out to be the problem, remove the temporary kluge, hook up the old dvr and continue with all recordings and schedules preserved?