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Walkingdeadjunk's avatar
Walkingdeadjunk
New Contributor III
2 years ago

Contour website on Mac Air stopped working

Contour website is no longer working on my laptop.  The Cox website says contour works on laptops.  It worked up until recently.  I text/chatted with a rep who was 100% useless. There’s no app for Mac laptop.  How can I watch contour on laptop?

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  • CurtB's avatar
    CurtB
    Valued Contributor III

    Verify site permissions allow cookies for the Contour website.  Delete watchtv.cox.com cookies to prompt re-entry of Cox credentials.  If that doesn't work, try using a different browser.

    • Walkingdeadjunk's avatar
      Walkingdeadjunk
      New Contributor III

      Thx tried clearing cache and didn’t work.  Used chrome instead of safari and it works.

      • CurtB's avatar
        CurtB
        Valued Contributor III

        From what I understand about Safari, the browser encourages the blocking of cookies for privacy.  You said you tried clearing cache, but you didn't say if you verified cookies were allowed for the Contour website.  Was a recent change made to your browser cookies and tracking settings that blocked cookies?

        Cox websites require cookies to be allowed in order to function properly.