all my DVR shows gone - June 2022

missouri61
1 month ago

Last night - all of my DVR recorded shows disappeared. NO, they are not in the deleted shows at the bottom. Everything is gone - except for a few new shows that recorded last night. I only had 57% of my capacity that was used - so it wasn't because I was over limit. When I called COX last night - they had a recording that mentioned this issue. So I know they are aware. But, How do I get my shows back. Why did this happen. Why am I paying for this service - if they can just delete them all at any time. I am a "NANA," so I have many favorites saved for my grandchildren. WHY - WHAT- HOW? Are they going to fix this -- if not - will I get some type of credit -- VERY UPSET!!!!!!!!!

Parents
  • 0 18 days ago

    I, too, have this same issue.  This is the 3rd time this month (7/22) that my saved programs have been entirely deleted. Obviously this can't be all of our DVR boxes suddenly malfunctioning. This is Cox issue. It happened again last night.  

    COX, WE NEED YOUR HELP.  WE PAY FOR THIS SERVICE AND IT ISN'T BEING PROVIDED. 

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