all my DVR shows gone - June 2022
Last night - all of my DVR recorded shows disappeared. NO, they are not in the deleted shows at the bottom. Everything is gone - except for a few new shows that recorded last night. I only had 57% of...
Forum Discussion
Hi missouri61,
I am sorry to hear that your recordings are now missing. We would be happy to review the account with you. To do that, we ask that you email us at Cox.help@cox.com with your service address and a link to this thread.
David
Cox Support Forum Moderator
I am sorry to hear that your recordings are now missing. We would be happy to review the account with you. To do that, we ask that you email us at Cox.help@cox.com with your service address and a link to this thread.
David
Cox Support Forum Moderator
I have the exact same issue happen..had almost 300 shows 54% full, last night they all disappeared..not in the deleted at the bottom of the screen. i did a reboot of the box nothing changed..the current recordings from last night and today are there. i contacted technical support just now they stated the box had an internal reset which lost the recorded shows..i asked what causes an internal reset..answer...the weekly system update...really now I have to worry that on any given week i could lose everything again..try explaining this to TWIN 5 year olds that all their favorite shows are gone...their solution/compensation $10 that's the best they could do....
- @Mama2bear, I recommend sending un an email with your full name, address, and a brief description of this issue so we can look into it on your behalf. -Allan, Cox Support Forums Moderator.
