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Any ideas how I can get COX to cancel my NBA subscription?

I cancelled within their timeframe, got a case #, and still I get billing every month. This leads to CS phone calls and a (manual) statement credit, but WHY can't they just cancel the subscription?   Multiple tickets submitted as CS Reps to corporate, but no action...

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  • Hello FedUp NBA Subscriber,

    I am very sorry to hear that there has been some trouble with canceling the NBA subscription. I can understand your frustration, especially as this has caused you to have to contact us multiple times. I would like an opportunity to look into this for you. When you have a chance, can you email my team at cox.help@cox.com with your name, address, and link to this thread?

    The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Tiffany R.
    Cox Support Forum Moderator
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