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Huge volume increase going to commercials

Starting maybe three weeks ago, the difference in volume between programs and commercials has increased dramatically. Commercials are literally blasting to the extent that we have to mute the entire commercial break. This is very annoying and inconvenient. What's behind this?

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  • Hello Blba,

    You should not notice a difference in volume between commercials and other programming. I am truly sorry that you are having this issue and can see why you would feel annoyed. I want to help get this reported. Can you email my team at cox.help@cox.com with your name, address, a link to this thread, and reports of when this happens (please include the channel, time, commercial, and what program the commercial is in between)?

    Tiffany R.
    Cox Support Forum Moderator
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