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I have received the error message RDK-03004 the last three weeks. Says there seems to be some trouble, tighten connections and restart. Unplug, wait 10 minutes, check connections, and nothing. Contour box sticks at 1PST. Error only happens between 6 pm -10 pm, lasts overnight and comes back on itself by 5 am. Never error message during the morning or afternoon. At my wits end with this. Customer for over 20 years, and can’t get this fixed. Called help desk, they don’t ever know what the code means. Ugh. Thank goodness for steaming services.
@Lunamom, This sounds like the box is having trouble finding the signal for the service. Are there any splitters on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
No Splitters. We have one DVR contour box and 3 other boxes, all connected directly. It only happens late afternoon, evening, never during the day. It will last overnight, and by 4-5 am the system is fine. Makes me think this is a Cox issue, but it never shows there is an outage. You can continue to watch the same channel, but can't change channel or use Contour functions. If you try to restart or unplug system, you need to wait until the next morning for it to reset.
A signal issue is occurring somewhere between your receiver and the Cox server after you've started watching a channel. When you press the channel up, channel down, or any other button on the remote that requires communication with the Cox server, the Contour receiver locks up waiting for a response that it never receives. That signal issue is also the reason you're unable to restart your system until it's cleared up. The same thing would happen if you were watching a recorded program and pressed pause, fast forward, reverse, etc.
You need to schedule a tech that can check your signal strength, including at the pole. (Ask for a tech with a long ladder). You can't schedule it for evening hours, so try to schedule it for as late in the day as Cox will schedule an appointment.
A ladder not needed, as all our connections are under ground. Again tonight at 7:30, it stopped responding. I can see why people use streaming. This is ridiculous. I’ll schedule an appt, unfortunately as we work until 6 this Cox issue is going to cost me work time. I’m just about over it.
My neighborhood doesn't require utility lines to be buried. The last time the cable from the tap to my house was replaced, it took the tech maybe 15 minutes. With a buried cable, it would be more of an issue. On the other hand, squirrels can't get to it underground. Do gophers like to chew on cable?
All boxes at the same time.
So why when the technician came out, all he did was replace parts on the outside but did not check the signal strength. He was a contractor for Cox, so maybe just switching and replacing parts is all he does. With my detailed explanation to the person I placed the service call to, why wasn’t the signal checked? I’ll try admin tomorrow and see if I can get someone who will actually fix the system