Forum Discussion

Walzar's avatar
Walzar
New Contributor III
4 years ago

Screen goes black twice daily.

For the last several days my screen goes black with no audio for a minute or two.  This occurs every day at 12:45 am and 12:45 pm. If I'm watching a dvr recording when the picture returns it reverts to live tv 

8 Replies

  • BenS1's avatar
    BenS1
    Former Moderator
    Hi @Walzar,

    I can relate to what's going on, and I want you to be able to watch your shows without interruption. Are you experiencing this with DVR recordings only or with both live tv and DVR recordings?

    Ben S.
    Cox Support Forums Moderator
      • BenS1's avatar
        BenS1
        Former Moderator
        @Watzar,

        Thanks for letting me know. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?

        Ben S.
        Cox Support Forums Moderator
  • Charann130's avatar
    Charann130
    New Contributor

    I periodically lose channels 80 and 81. Even worse, no computer access in over a week...am on a public one now.

    • MaryF's avatar
      MaryF
      Former Moderator
      Hi Charann130,

      We'd be glad to look into your issue. Please send us an email to cox.help@cox.com with your full name, account holder's name, street address, and details of your issue. Thanks.

      Mary
      Cox Support Forums Moderator
    • Bruce's avatar
      Bruce
      Honored Contributor III

      It appears Cox will troubleshoot the issue with your TV via email.

      However, what's up with "no computer access?"  Is this another issue?