Forum Discussion

Walzar's avatar
Walzar
New Contributor III
4 years ago

Screen goes black twice daily.

For the last several days my screen goes black with no audio for a minute or two.  This occurs every day at 12:45 am and 12:45 pm. If I'm watching a dvr recording when the picture returns it reverts ...
BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @Walzar,

I can relate to what's going on, and I want you to be able to watch your shows without interruption. Are you experiencing this with DVR recordings only or with both live tv and DVR recordings?

Ben S.
Cox Support Forums Moderator
  • Walzar's avatar
    Walzar
    New Contributor III
    4 years ago

    Both dvr and live 

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      @Watzar,

      Thanks for letting me know. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?

      Ben S.
      Cox Support Forums Moderator
      • Walzar's avatar
        Walzar
        New Contributor III
        4 years ago

        No splitters or amplifiers.  But since yesterday the problem has not occurred.