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First off, this is a newer issue. First noticed while playing recorded content from DVR, and fast forward past a set of commercials, when done fast forwarding, it resets back to same time stamp where I left off forcing me to watch the commercials. Annoying, to say the least. So I watch the commercials and continue watching the show, when I get to the next set of commercials I fast forward again, (habit) and this *** thing resets me back not to that set of commercials, but all the way back to the first set. 30 freaking minutes, now if I attempt to fast forward it just resets me back over and over again. This has happen for Below Deck, and now Resident Alien. I have “unplugged” my device and reset it, I have all the current state of the art boxes and gateway and everything is reset, so let’s just skip the usual blanket dum dum help responses...
I want someone to admit what you are doing, take ownership of the fact, you have changed the DVR content features, and are forcing everyone to watch the commercials, if not for all recorded content, for sure you are doing it for some. How do you ever expect customer retention when your sneaky fatherless policies do this? Not to mention, the constant creep up on the bill. We record the content so we don’t have to watch the commercials (news flash) and if you sell a product or service that has certain functionality, then change it without notice, that is deceptive and wrong.
And to be perfectly clear, this is not On Demand content, this is DVR content recorded via the guide. And furthermore it is not labeled that “some features like ff may not function” like the On Demand content states.
And lastly the most annoying part of this, is that you coded the DVR to function like this and your coder monkeys made a mistake, because instead of just disabling fast forward, it resets you back to the first commercial stop no matter how many times you’ve ALREADY WATCHED THAT SET OF COMMERCIALS.
JUST OWN WHAT YOU'VE DONE AND ADMIT IT.
Soon to be an ex Cox customer for life!
Perfectly said! I am having the same issue and have contacted Cox twice and each time the representative acts ignorant of what is going on, though it is very clear to the subscriber.
Same issue here. It appears only on Oklahoma Thunder games so far. The ff icon is missing and it skips back to the beginning of program every time I try to fast forward. I would like to be able to at least skip half time....
This is the help forum, you have my account details or I wouldn’t be allowed to post. How about you call me? Or better yet, you have tech support call me, and you forward this thread to them.
I already know you don’t have a fix for this, hence you want to take it offline, make it appear like an anomaly and unique weird issue, then blame it on the hardware, waste my time returning it for the exact same equipment only to find the same issue persists. I already stated what the problem is, as I have 30 years background in telcom industry. I just wanted you to admit it.
Maybe I could turn Cox Communications into a series of old dinosaur memes, blast on TikTok worldwide, I’m betting it would go viral pretty fast, as probably 80% of your customers hate everything about this company and would gladly leave if they had a choice.
Not to worry though, Starlink is a go, and as soon as the people have another high speed internet option, you can go quietly into the night, where you belong, in the past, another telcom company that couldn’t keep up with the times.