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edited...sorry, this ? should have been pasted under Internet!
I've asked this question in some of my replies, but thought I wanted to create a single new post. When I try to insert an image that I get by copy/paste or using the Win Snip tool to copy a screen image to the clipboard, the Paste function does not work...I get a blank insert.
- I can highlight Text and mouse copy/paste but I cannot use the snipping tool or any other Window browser screen capture programs(Nimbus) to capture Text and then paste the image to clipboard and paste
- I use Win10 (ver1903, build 18362.418), Firefox (v70.0.1). I have tried Chrome (v78.0.3904.87 just updated today), Edge (v44.18362.387.0) and they all fail when I go and try to insert into the Reply box or into the Description of "ask a question". I link to "forums.cox.com" from all browsers, and login to my ID.
-I've sent help.cox emails, and was told "Thank you for reaching out to us. Thank you for all this info. I apologize for the trouble. It appears this is not a full functioning feature at the moment. I'm going to send this to our product development team. I apologize, I don't have any kind of timeframe for a change on this. This was an Oct26 reply.
A reply from KevinM previously asked "When you click on "insert," under "Insert image/video/file," do you see "File Upload" under the "From" portion of the window that pops up? -Kevin M. Cox
KevinM, when I click Insert, then the Insert image/video/file...I only see Web (URL) and Community (search). I do not see "File Upload".. i do also see URL box and dimension 320x240 plus the reply box.
My purpose here is to find out if other users are having similar problems, and where in the country are you. I'm in SoCal. So is there anyone else out there having this issue of not being able to paste an image into the Forum Reply Box? I see so many of you that don't have this issue....Maybe there is a setting's option that I don't see or something wrong with my version from Cox!
A Cox Social Media Support Specialist said this about the issue today.
"I don’t believe a setting within Chrome is causing this issue. I was able to replicate what’s happening, so I’m escalating this on your behalf. Several other Forums members have reported the same issue, so I’ll include their information on the escalation ticket".
I asked about the ticket and another person at Cox said:
"The ticket is an internal without a number to share".
So, maybe it's being investigated. That's better than when Cox said this 12 days ago.
"There is currently not a way for our customers in forums to post an image. We do not have a way to process to walk you through doing it. It may be a copy and paste of the image, but we do not give our customers the ability to do this action".
Thanks CurtB...I knew you had an issue but I was trying to solicit other users so I brought this issue into a new post rather than answers to someones reply box. I use FF, but I tried all today. Something has to be in a forum setting or a patch somewhere. I'm here in SoCal and you are somewhere else, so my ticket to them was over 3wks ago. Since we cannot paste, maybe thats good so it keeps us from adding more stuff to our posts. The File Upload that is missing in the pull-down must be a key for someone.
Yes CurtB...my inquires received the same. I see WiderM is in RI and has no problem. I'm in SoCal and DO have an issue. I really don't think that Cox is "drilling down into the issue." It must be some version number of the interface or a bit not turned on. Since we get no other responses to this issue, I'm guessing that other users don't have a problem or have many other issues. I'm glad that you are still sending notes to them.
ekhawaii, have you received any more updates on this issue? All I've ever heard is "We are still looking into it but don't have any updates to share" (not with me anyway). That statement is sufficiently vague that I still don't know if Cox even plans to fix it.
CurtB...sorry for the delay, but my computer crashed....no I have not heard anything..I watch my emails on the cell. So sad, because it's such a basic feature and so many of our fellow posters have the ability. I guess Cox just don't want either of us to add to our few postings...I've never even seen other posters ever respond that they had problems inserting images like us. Hang in there, I'll go send another query.