Why don't we get a discount for service that is down ?

Yesterday several channels were off the air for most of the day. This occurs at least once a week or every other week, and the channels do not come back on do to there technical problems, but I still pay for no service. Time to change. We should be given a discount for service we do not get. Also when the service goes down, you end up calling the IT section and they run a few tests and then you usually have to unplug, wait ten seconds and plug it back in. I do their job. I would expect to get paid for the service I render. I for one will start keeping a log when the service goes down and when I get enough I will notify the FCC and then notify Cox. I will expect a discount when service is not rendered.