Forum Discussion

ksmcmulliin's avatar
ksmcmulliin
New Contributor
6 years ago

Why don't we get a discount for service that is down ?

Yesterday several channels were off the air for most of the day. This occurs at least once a week or every other week, and the channels do not come back on do to there technical problems, but I still...
Karen_R's avatar
Karen_R
Former Moderator
6 years ago
Hello Ksmcmulliin,

Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly and that we have not fully resolved the issue. We can take a look into your account. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks


Karen
Cox Forum Support