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Yesterday I was on Twitter with a Cox rep. Person indicated my network correction was incorrect, had a previous cable company, Network showed ATT....She stated she was going to reset my modem, never did. Another person said possibly my TV didn't like the password, which was ridiculous, & stated to contact Samsung.. Cox is responsible for the network settings to connect Wi-Fi throughout my home. I am able to watch TV, use my internet. I am just trying to connect my internet to my smart TV to browse the web and read email on my TV. Cox was installed 2 weeks ago and I gave my network name and password to the installer. This password will not work on my network TV , possibly because the network name is incorrect. I want to know if I will lose everything if I reset my password. I believe the network also has to be changed, but I do don't want to do it for fear of losing all my connections throughout my wifi home. I have a Samsung Smart TV, LED. The modem is a panoramic. Hopefully someone can help me, as this has been going on for over a week and I have spoke with Cox on the phone for hours, only to be disconnected and no help. I was on Twitter. Please can someone help me. Thank you
You will not lose everything if you reset your password. You would, however, lose everything if you reset your router to its factory-default settings.
Network devices (TV) only require the frequency of your network (2.4 or 5 GHz), the name of your wireless network (SSID) and the encryption key of your wireless network...if that's what you mean by "password." If you wire your TV, you won't need the frequency, SSID and key.
You're probably entering the wrong key into the TV.
How does your TV respond after entering your network credentials?
What do you mean networking credentials I don't understand
Credentials are the frequency your router is broadcasting (2.4 GHz or 5 GHz)...the name of your network and the encryption key of your wireless network.
By the name of the network oh, do you mean the name I gave to the installer when he install cable?
What is the model number of your Sammy. I'll find the user manual.