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This has been going on for a while, but really irritating today. I'm trying to watch coverage on the Weather Channel (channel 55 in Phoenix area) and it is unwatchable due to weather warnings completely out of my area in Tucson announced over and over repeatedly for hours. I have family in Florida and trying to watch the hurricane coverage and you can't hear the sound because of the incessant voice over of a computer for 4 hours now about weather warnings over a hundred miles away from me. Some thunderstorm down in Pima county.
I saw this a couple of months ago and thought about writing a note on this forum, but now it is especially annoying when you want to get information and this is the best source. This is already crawling on the bottom of the screen. There is no reason to keep the announcement running on audio with the annoying computer voice for HOURS. Please fix.
Thanks for the reply. Now, there is a mostly continuous air quality advisory running, so can't hear the regular audio feed again. Are you sure there isn't some type of computer code that you all have that makes this repeat? The recording ends, then you hear a loud beep and it plays over again, and again. Do you have any ideas who else to contact about this? The Weather Channel directly? What local government? Someone at Cox has to know how this originates. There is obviously something wrong as I shouldn't be getting warnings from Tucson when I live in Phoenix.
Yes, there is still the same problem. Actually can't watch The Weather Channel right now. There is a thunderstorm warning in the area. It shows on the crawler at the bottom. That is OK. What isn't ok is the repeating mechanical voice that reads what the crawler says on the bottom. It repeats over and over the whole time the warning is on so you can't hear what they are saying on air. I can understand having the mechanical voice read the warning aloud, maybe twice, but not forever. The channel is useless many times for hours. I also see someone else has started a similar thread about this. I contacted The Weather Channel and Weather Service and they say it is a Cox issue. There is no requirement that you have to play this annoying voice for the whole time the warning is on.
Our video team has not been able to duplicate the issue that you are seeing. They did say that it sounds like voice guidance could be turned on through your Contour 2 receiver. Voice guidance will read contents of the screen out loud, and this sounds like what you may be seeing/hearing. The instructions on how to turn this off/on can be found here https://www.cox.com/residential/support/using-contour-2-voice-guidance.html
BrianCox Support Forum Moderator