Forum Discussion
Thanks for the reply. Now, there is a mostly continuous air quality advisory running, so can't hear the regular audio feed again. Are you sure there isn't some type of computer code that you all have that makes this repeat? The recording ends, then you hear a loud beep and it plays over again, and again. Do you have any ideas who else to contact about this? The Weather Channel directly? What local government? Someone at Cox has to know how this originates. There is obviously something wrong as I shouldn't be getting warnings from Tucson when I live in Phoenix.
- jimbo_r6 years agoNew Contributor
I have the same complaint over misguided programmers not understanding the effects of WARNING FATIGUE from these continuous Alerts. I have called Cox as well as weather channel. No one knows anything about it...Wrong folks on the job again?
An occasional warning a couple of times an hour? OK. But these continuous LOOPS running for a Heat warning next Wednesday??? Hire some Engineers and fix it.
- KevinM26 years agoFormer ModeratorHi Jimbo, I have notified the Engineering Team at our Network Operation's Center, to see if this can be investigated further. When our Social Media Team receives a response, we will follow up with you. -Kevin M. Cox Support Forum Moderator
- NicholeC6 years agoModeratorHi Davidoo, we wanted to follow up to see if you're still having any trouble with the audio. Please let us know if we need to investigate further. Thank you.
- Davidoo6 years agoContributor
Yes, there is still the same problem. Actually can't watch The Weather Channel right now. There is a thunderstorm warning in the area. It shows on the crawler at the bottom. That is OK. What isn't ok is the repeating mechanical voice that reads what the crawler says on the bottom. It repeats over and over the whole time the warning is on so you can't hear what they are saying on air. I can understand having the mechanical voice read the warning aloud, maybe twice, but not forever. The channel is useless many times for hours. I also see someone else has started a similar thread about this. I contacted The Weather Channel and Weather Service and they say it is a Cox issue. There is no requirement that you have to play this annoying voice for the whole time the warning is on.
- NicholeC6 years agoModeratorI'm sorry that's still happening. I've reached back out to our video team for further investigation. Thank you.
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