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Today my DVR would not display any channels. I reset and since than it has been stuck on the "welcome. Bienvenido. Bienvenue." Screen. I have chatted with tech support who could not even get it to reboot. I manually unplugged and it then got stuck in boot for an hour. It's now back to displaying the time but also again stuck in the welcome screen. Cox advised me I could swap it at a store or have a tech come out. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away.
It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to.
I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002
I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box.